CRM – Page 21 – Nishant Rana's Weblog

Fixed – You do not have a license to use Microsoft Dynamics 365

Recently we started getting the below error suddenly in one of our environments for all the users.

“You need a Microsoft Dynamics 365 license to continue. You do not have a license to use Microsoft Dynamics 365. Contact your Office 365 administrator to assign a Microsoft Dynamics 365 license to you.”

The users had the required CRM licenses and this error was only coming for the case entity.

Eventually, we realized that a Plugin / Workflow was running under the context (owner for Workflow) of a user who had recently left the organization and had his account disabled inside CRM.

Updating the context and owner of the workflow to run under the Service Account (with appropriate roles) fixed the issue.

Hope it helps..

Few key points – Auto Number field in Dataverse (Dynamics 365 CE / CRM)

Can we convert the existing text field to the Auto Number field?

Yes, e.g. we can update the Last Name attribute of the lead’s data type to be of Auto number from Text.

Can we convert the auto number field back to the normal text field?

Yes

Can the auto number field have duplicate values?

Yes, the platform allows having more than one record to have the same value. It doesn’t throw an error.

Multiple lead records have null values for the auto number field as shown below.

What if the Seed value increases than the digits specified?

The platform will assign the next value and will not throw an exception.

Can we change the format of the existing auto number field?

Yes

It will affect any new records created.

What other things we can do with the auto number fields?

We can make the field read–only in the form so that users do enter the values manually, we make the field required and for uniqueness, we can enable alternate keys on it.

What is the min and max length of the RANDSTRING placeholders?

Between 1-6

What about maximum seed value?

The auto number field is similar to a text field, it is different in that it generates a unique number when there is no value specified for it.

Get all details here –

https://docs.microsoft.com/en-us/powerapps/developer/data-platform/create-auto-number-attributes

https://jonasr.app/2017/10/anm/

Hope it helps..

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Route Case (routecase) attribute and msdyn_ApplyRoutingRuleEntityRecord Action in Dynamics 365 Customer Service

The case entity/table in Dynamics 365 CE has a Boolean type field named Route Case.

It has a default value as Yes.

On manually creating the record from the user interface, although Route Case shows the default value as Yes

On saving the record, the value changes to No, the field is also locked.

So basically no routing rules are applied when a case record is created from the user interface.

To apply routing rules, we need to use the “Save and Route” option

Or “Apply Routing Rule” command from the Grid

This also however will not update or set the Route Case field to Yes on the case record.

Now if we create the case record programmatically, the field would be set and saved with its default values as Yes.

The same goes for cases created from Flow.

Route Case is set to Yes.

So basically routing rules will be triggered on the records created from outside the User Interface as Route Case will be set Yes for those records.

Now if we want to run the routing rules against the case record created from the user interface, we can make use of the following action –

msdyn_ApplyRoutingRuleEntityRecord

Within Flow –

Within Plugin or any custom code–

msdyn_ApplyRoutingRuleEntityRecord can be used for other entities apart from the case.

In the case of Case entity, we can also make use ApplyRoutingRule action also.

Hope it helps..

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Using DataSourceInfo and RecordInfo function for checking permissions for a Dataverse table or record in Canvas App

DataSourceInfo function can be used to check the Table / Entity level permission.

We can check for Create, Read, Edit, and Delete Permission and can disable, hide and show the corresponding create, edit and delete buttons for the users.

DataSourceInfo.CreatePermission
DataSourceInfo. DeletePermission
DataSourceInfo. EditPermission
DataSourceInfo. ReadPermission

DataSourceInfo function can also be used to obtain information about a particular column of the data source like Display Name, Max Length, Max Value, Min Length, Required.

https://www.inogic.com/blog/2020/11/how-to-use-datasourceinfo-in-canvas-app/

DataSourceInfo.DisplayName
DataSourceInfo.MaxLength
DataSourceInfo.MaxValue
DataSourceInfo.MinValue
DataSourceInfo.Required

Similarly, the RecordInfo function can be used to get the information about the record of a Dataverse data source.

We can check for the Read, Edit, and Delete Permission.

RecordInfo. ReadPermission
RecordInfo. EditPermission
RecordInfo.DeletePermission

Hide Show control based on Security Role in Canvas App

Here for our sample Canvas App we have a button and a Gallery having Data source as Cases

1	Visible	Button	If(DataSourceInfo(Cases,DataSourceInfo.ReadPermission), true, false)
2	Visible	Edit	If(RecordInfo(Gallery1.Selected, RecordInfo.EditPermission),true, false)
3	Visible	Delete	If(RecordInfo(Gallery1.Selected, RecordInfo.DeletePermission),true, false)

Now to test it, we have assigned the below custom security role/rights to another user – Test User 1 (along with Basic User security role)

i.e. Read, Write and Delete permission at the User Level on Case.

We have also shared the Average order shipment time record with Test User 1 assigning him the Write Permission.

Now when Test User 1 will open the Canvas App, the first button will be visible as he has the Read permission on the Case table.

In the gallery only the one record shared will be visible along with the Edit button on the same.

Let us just share one more case record with only Read permission to Test User 1.

We can see the record displayed for Test User 1.

It shows the Edit button for the new record, although we shared the record with the Read permission.

We have the following formula for the Edit button’s OnSelect

Patch(Cases, LookUp(Cases,’Case Number’ = lblCaseNumber.Text), {‘Case Title’:”Sample Title”})

So clicking on Edit for the new record shared ‘Complete overhaul required‘ gives the below Permission error

Now pressing the same edit button for the ‘Average order shipment time’ record will update the record (set title as Sample Title) as it was shared with Write permission with Test User 1.

Get all the details here –

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-datasourceinfo

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-recordinfo

Hope it helps..

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Delete the current (active) partition in Audit – Dynamics 365

We recently exceeded log storage capacity for our Power Platform environment

We can check the same at Resources >> Capacity inside the Power Platform admin center.

One of the sandbox environments had the most Log Usage

https://docs.microsoft.com/en-gb/power-platform/admin/legacy-capacity-storage#capacity-page-details

We deleted the plugin trace logs and all the audit partitions (except the active/current one, which the system doesn’t allow)

If we try deleting the current active partition, we will get the below error –

Microsoft.Crm.CrmException: You cannot delete audit data in the partitions that are currently in use, or delete the partitions that are created for storing future audit data.

The partitions are created on quarterly basis each year –

1 Jan – April, 1 April – July, 1 July – October, 1 Oct – January

Even after deleting the plugin trace logs and the partitions, we didn’t see any change in the storage capacity usage. So we raised a Microsoft Support Ticket and were informed by the team that they can delete the active partition for us, and it could take around 3 days. As that was a sandbox environment and we had no use of Audit data we went ahead and the Support Team deleted the active partition for us. (Also there was some issue in our data center with regards to the recalculation of the storage and it took few more days for that change to reflect inside the Capacity page of Power Platform Admin Center).

This way we were able to reclaim some of the log storage.

So basically we just need to raise Microsoft Support Ticket and request the same.

Audit Entity / Table – Few key points (Dynamics 365 / Power Apps)

In the earlier post we looked at different ways of extracting Audit History data.

Extract Audit History –https://nishantrana.me/2021/05/17/how-to-export-the-audit-history-values-from-dynamics-365/

We can use Microsoft 365 Security and Compliance Center for the same, though it is limited to the Production environment only.

https://docs.microsoft.com/en-us/power-platform/admin/enable-use-comprehensive-auditing#requirements

Then we have Audit History Extractor, and we can also write SSIS Packages as well as Custom Code.

Let us just revisit some of the key points with regards to the Audit entity.

Do we have the Audit entity available for Advanced Find? >> No.

Do we have it available inside Report Wizard? >> No.

Can we write SSRS Report against the Audit entity using the TDS endpoint?

Let us create the Data Source.

Select the authentication as Active Directory Password Authentication for the TDS endpoint.

Enter the database name manually.

The final connection string >>

Data Source=orgnamae.crm.dynamics.com;Initial Catalog=orgname.crm.dynamics.com;Encrypt=True;TrustServerCertificate=False;Authentication=”Active Directory Password”

Within SQL4CDS the following query works