Posts on 2020 Release wave 2 – Dynamics 365

2020 Release Wave 2


Email experience now available in Dynamics 365 Mobile App – 2020 Release Wave 2

With 2020 Release Wave 2, users can now finally compose, edit, and send emails from the Dynamics 365 Mobile App. Check other blog posts on Release 2020 Wave 2 Now mobile users can – Compose and send email from Dynamics 365 Mobile app Navigate to Activities menu from the home page. We can see the Email entity … Continue reading “Email experience now available in Dynamics 365 Mobile App – 2020 Release Wave 2”

ARC and SLA Migration tool (Preview) in Dynamics 365 – 2020 Release Wave 2

With 2020 Release Wave 1, new experience was added for administrators which uses Power Automate for defining rules, conditions, and actions for SLA and Automatic create and update records rule. https://nishantrana.me/2020/02/26/automatic-record-creation-and-update-rules-enhancements-in-dynamics-365-customer-service-2020-release-wave-1/ Now 2020 Release Wave 2 provides a tool to migrate the existing rules and SLA from classic app to the Customer Service Hub that … Continue reading “ARC and SLA Migration tool (Preview) in Dynamics 365 – 2020 Release Wave 2”

Modern email template experience in Dynamics 365 – 2020 Release Wave 2

With 2020 Release Wave 2, we can now author the email template from within the Customer Service Hub app. (along with the classic Settings – Templates – Email Templates section) Other blog posts on 2020 Release Wave 2 Navigate to Service Area – Templates Clicking on New brings the below window, where we can specify Template … Continue reading “Modern email template experience in Dynamics 365 – 2020 Release Wave 2”

Custom entity support for PDF document generation in Dynamics 365 – 2020 Release Wave 2

With 2020 Release wave 1 we had PDF generation capability added to Lead, Contact, Opportunity, Quote, Order and Invoice entity. https://nishantrana.me/2020/02/13/save-and-email-pdf-options-added-to-dynamics-365-sales-2020-release-wave-1-plan/ This has been extended to the custom entities with new capabilities added in 2020 Release Wave 2 Other blog posts on 2020 Release Wave 2 In Sales Hub, navigate to App Settings – Productivity … Continue reading “Custom entity support for PDF document generation in Dynamics 365 – 2020 Release Wave 2”

AI suggestions for similar knowledge articles and cases in Dynamics 365 – 2020 Release Wave 2

The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution of the cases. Check other posts on Release 2020 Wave 2 Open Customer Service Hub, navigate to Settings in Analytics and Insights section. Click on Manage to configure the Suggestions. Below Case … Continue reading “AI suggestions for similar knowledge articles and cases in Dynamics 365 – 2020 Release Wave 2”

New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2

In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab) and multi-session  to work on multiple cases simultaneously more efficiently. Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Customer Service workspace … Continue reading “New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2”

Timeline control enhancements in Dynamics 365 – 2020 release wave 2

Check all the enhancements that were added in 2020 Release wave 1 in Timeline control https://nishantrana.me/2020/02/25/rich-notes-and-filter-enhancements-in-dynamics-365-timeline-control-2020-release-wave-1/ Below are some of the new features added in 2020 Release wave 2 Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Expand and collapse records in timeline All records expanded inside timeline … Continue reading “Timeline control enhancements in Dynamics 365 – 2020 release wave 2”

Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2

With 2020 release wave 1, we had new features added in Knowledge management for increased productivity https://nishantrana.me/2020/02/19/enhancements-in-knowledge-capabilities-in-dynamics-365-customer-service-2020-release-wave-1/ Opt-in for release 2020 wave 2 https://nishantrana.me/2020/08/05/enable-early-access-2020-release-wave-2-dynamics-365/ Check other posts on Release 2020 Wave 2 Now with release 2020 wave 2, we have a few more changes added to editing and view experience related to Knowledge articles. The … Continue reading “Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2”

Enhanced email for timeline in Dynamics 365 – 2020 release wave 2

With 2020 release wave 1, we had seen a couple of enhancements in Email experience https://nishantrana.me/2020/02/24/enhanced-email-experience-for-agents-in-dynamics-365-customer-service-2020-release-wave-1/ now this has been extended to Email within the Timeline section Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Navigate to App Settings in Sales Hub, and click Manage for Enhanced … Continue reading “Enhanced email for timeline in Dynamics 365 – 2020 release wave 2”

Enable early access 2020 release wave 2 – Dynamics 365

Check other posts on Release 2020 Wave 2 Finally, now we have the opportunity to opt-in for early access to release wave 2, to validate the new features in a non-production environment. The features will be generally available on October 1, 2020. Get all the details on the key dates and FAQ here https://docs.microsoft.com/en-gb/dynamics365/get-started/release-schedule#key-dates-for-the-2020-release-wave-2 To … Continue reading “Enable early access 2020 release wave 2 – Dynamics 365”

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

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