Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)


While trying to create a Website with Template – Partner Portal,

A screenshot of a computer

Description automatically generated
A screenshot of a computer

Description automatically generated

we observed the provisioning stuck at – Getting set up…

A white background with black text

Description automatically generated

Also, it was showing the below error on checking the Site Health.

A screenshot of a computer

Description automatically generated

“URL of the Dynamics 365 organization connected to this portal has been changed.” Which wasn’t the case as the URL of the organization was correct.

Usually, the 1st Web Site takes time around an hour and then any new website is provisioned within 15-20 minutes (as the common / base solutions are already installed). This was the first website for that environment, however, when it was more than 24 hours, we then raised a Microsoft Support Ticket for it.

Microsoft acknowledged this as a bug and also got the fix ready, but there was a delay in deploying it because of dependencies internally.

In parallel, they also provided us with a workaround, which fixed the issue for us.

The steps are as follows –

  • Create Web Site with the Customer Self-Service Portal template.
  • Create Web Site with the Partner Portal template.

If Customer Self-Service Portal is not needed, the website can be deleted then, followed by deleting the below Managed solutions specific to Customer Self-Service.

  • CustomerPortal    (Dynamics 365 Portals – Customer Self-Service Portal)
  • MicrosoftPortalAutomate (Dynamics 365 Portals – Automate)
  • MicrosoftPortalEnhancedDMMigration  (Dynamics 365 Portals – Enhanced DM Migration)
  • PortalSitewide_RPServiceApp   (PortalSitewideRPServiceApp)

Also delete the website records created specific for Customer Self – Service Portal – https://www.youtube.com/watch?v=i9jeWaO93IM&ab_channel=EngineeredCode

We followed the above steps and got the Website with the Partner Portal template created successfully.

A screenshot of a computer

Description automatically generated

Hope it helps..

Advertisements

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

One thought on “Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)”

Please share your thoughts

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Power Spark

Power Spark By Shrangarika

Van Carl Nguyen

Exploration of Power Platform

My Trial

It is my experience timeline.

Power⚡Thomas

Sharing my knowledge and experience about the Microsoft Power Platform.

Arpit Power Guide

a guide to powering up community

Welcome to the Blog of Paul Andrew

Sponsored by Cloud Formations Ltd

Deriving Dynamics 365

Deriving Solutions and features on Power Platform/Dynamics 365

The CRM Ninja

Thoughts & musings from a Dynamics 365 Ninja!

D CRM Explorer

Learn about Microsoft Dynamics CRM Power Platform customization and implementation and other cool stuffs

Stroke // Jonas Rapp

I know pre-stroke. I will improve who I was.

Power Melange

Power Melange By Shalinee

Clavin's Blog

Power Automate - Power Apps - SharePoint Online - Azure - Nintex - K2 - Artificial Intelligence

Sat Sangha Salon

An Inquiry in Being

The Indoencers

The Influencers & Influences of Indian Music

Monika Halan's blog

Hand's-free money management

D365 Demystified

A closer look at Microsoft Dynamics 365.

Microsoft Mate (msftmate) - Andrew Rogers

Experienced consultant primarily focused on Microsoft Dynamics 365 and the Power Platform

Knowhere365

Specific topics by Django Lohn on the whole Microsoft365 Stack

Manmit Rahevar's Blog

One Stop Destination for Microsoft Technology Solutions

MG

Naturally Curious

Brian Illand

Power Platform and Dynamics 365

Steve Mordue MVP

A Microsoft Business Applications MVP

Subwoofer 101

Bass defines your home theater

SQLTwins by Nakul Vachhrajani

SQL Server tips and experiences dedicated to my twin daughters.

Everything D365

Discovering Azure DevOps and D365 Business Applications

Tech Wizard

Lets do IT Spells

XRM Tricks (Power Platform & Dynamics CRM )

Power Platform & Dynamics CRM

CRM TIPS BY PRM

Mail to crmtipsbyprm@gmail.com for queries and suggestions

nijos.dev

Giving back to the community what I have learned

xrm CRM Dynamics

Dynamics CRM Technical & Functional Info

Dynamics 365 Blogs - Explained in unique way

Sometimes you need to look at things from different perspective.

CRM Keeper

Dynamics 365 Customer Engagement, CRM, Microsoft CRM, Dynamics CRM