Recently, we ran into an interesting issue while working with a Dynamics 365 / Dataverse environment. Even though the user was assigned the System Administrator security role, the environment did not appear in either the Power Platform Admin Center or the Maker Portal. The surprising part was that nothing was actually wrong with the permissions. The environment eventually appeared automatically after about 4 to 6 hours, which suggests there was a synchronization delay. Another interesting aspect was that, out of 3 environments assigned to the user, only 1 had this problem.

The problem

After receiving System Administrator access, we expected the environment to appear immediately in:

• Power Platform Admin Center (PPAC)
• Power Apps Maker Portal

However, the environment simply wasn’t listed, even though we could access the Dynamics 365 application directly using its URL.

Open the Maker experience from Advanced Settings

If you already have the Dynamics 365 / CRM URL for the environment, you can continue working without waiting for the synchronization.

Navigate to:

Advanced Settings → Settings → Customize the System

Then select the Try New Experience option.

Selecting Try New Experience opens the modern Maker experience for that environment even when it isn’t listed in the environment selector.

Open the environment directly in PPAC or Maker Portal using the Environment ID

We can also open the environment directly in Power Platform Admin Center or Maket Portal by using the Environment ID.

Step 1: Get the Environment ID

If you have a Maker Portal URL like:

https://make.powerapps.com/environments/50d07577-70d1-4846-b1d1-af1b52c7685f/

Copy the Environment ID:

50d07577-70d1-4846-b1d1-af1b52c7685f

Step 2: Use the Environment ID in PPAC

Replace the Environment ID in the PPAC URL:

https://admin.powerplatform.microsoft.com/manage/environments/environment/50d07577-70d1-4846-b1d1-af1b52c7685f/hub?geo=Oce

The Environment ID can also be found in the environment details page. We can use the Environment ID and the corresponding Maker and PPAC URL to open the particular environment.