Category: Microsoft Dynamics 365

{Dynamics 365 for Sales AI} How are relationship analytics calculated? Let Microsoft Docs tell you

Debajit's Dynamic CRM Blog

Recently I have been working on setting up various features of Sales AI for a customer and I have to tell you that there is so much to it than meets the eye. And one of them is the Relationship Analytics. If you go to Account/ Contact/ Lead/ Opportunity form then you would see some Relationship Analytics showing up. Below is the screenshot for an opportunity.

image

But the question is – “How is Microsoft showing up all these values? After all they must be based on some logic right?”.

Then answer is – “ Yes they are.” But believe me, if you are not aware of the logic behind it, it may be very difficult to understand. And frequently when we are distress we come home to find salvation. And so you should come back to Microsoft Docs to understand what the complexity is all about.

When I asked my…

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Fixed – Workflows not firing “Waiting For Resources” in Dynamics 365 On-Premise

Recently in one of our environments, we started getting the issue that all our workflows were getting stuck at “Waiting for resources”.

As usual first step was to check if Microsoft Dynamics 365 Asynchronous Processing Service is running it or not.

The service was disabled, so we enabled it. But still, it didn’t fix the issue.

Next thing we tried was as suggested in the below article

https://www.powerobjects.com/blog/2013/03/28/how-to-fix-a-crm-workflow-stuck-in-progress/

The value for AsyncSdkRootDomain was blank which we updated followed by a restart of the service. Still no luck.

Eventually, we came to know that Servers setting for the roles Full Server were in the disabled state inside the Deployment Manager for the organization.

The reason CRM was still working because these services (including IIS Web Site) were already manually started earlier, however, the status was still disabled for this setting within Deployment Manager. (These settings were done by the network team who were planning to create the replica of these machines, and they wanted to disable the applications and our CRM technical team was unaware of it.)

Enabling it fixed the issue for it.

Hope it helps..

Fixed – DTS_E_PROCESSINPUTFAILED. The Process input method on component “Script Component” failed with error code 0x80131501 in SSIS

Recently I had written an article for Nigel Frank that list down step by step process of using XML Source Component of KingswaySoft for integration with Dynamics 365 CE

https://www.nigelfrank.com/blog/integrate-dynamics-365-for-customer-engagement-with-xml/

We have used XML Source Component to read the XML files.

The packages that we developed were running fine from Visual Studio SSDT but on deployment for one of our package that was using Script Component we were getting the below error while running from within SQL.

After a lot of debugging and spending a good amount of time to figure out the issue, we realized that the value of one of the input columns was not being passed to Script Component from XML Source component i.e. _ParentKeyField

This is a special column which XML Source Component adds for the child records through which we can associate it to the parent record.

This happens when we are running it from SQL and only for the Script Component. This worked fine while running it from within SSDT and in other packages even from SQL when we weren’t using Script Component.

As a quick fix, we applied XLST Transformation to put the same tag for the child records also and to refer that instead of _ParentKeyField

In parallel, we also asked the same question to the KingswaySoft Support team (info@kingswaysoft.com)

One thing I would like to explicitly mention is that KingswaySoft support team is one of the best out there, not only you will get the response immediately, but also their team is very knowledgeable.

Below is the response we got

As suggested after setting the RunInOptimizedMode property to False for the Data Flow components the issue got fixed.

This property indicates whether the Data Flow task runs in optimized mode (RunInOptimizedMode property). Optimized mode improves performance by removing unused columns, outputs, and components from the data flow.

Hope it helps..

Fixed – The Script Task uses version 15.0 script that is not supported in this release of Integration Services

Recently after deploying the SSIS packages, on one of the packages that uses Script Component, we started getting below error message

This happened because SSIS packages had target version SQL 2017 and the SQL Server version was 2016 (select @@VERSION)

The fix is to update the target version that matches the SQL Server Version.

Right click and go to project properties and update the Target Version to match and redeploy the project.

Hope this helps..

Fixed – Script Component has encountered an exception in user code. Value cannot be null. Parameter name: keyword in SSIS

Recently while trying to use KingswaySoft’ s CRM Connection Manager in the Script Component we got the below error

error

Turned out the issue was because of the wrong version of KingswaySoft.IntegrationToolkit.DynamicsCrm assembly being referred.

C:\Windows\Microsoft.NET\assembly\GAC_MSIL\KingswaySoft.IntegrationToolkit.DynamicsCrm

Referencing the correct one fixed it.

Hope it helps..

Error while updating organization information: Microsoft.Crm.CrmReportingException: Unknown exception thrown by report server —> System.Web.Services.Protocols.SoapException: An internal error occurred on the report server while trying to import organization in Dynamics 365 On-Premise

Recently while after restoring the database while trying to import the organization we got the below error

Checking the Report Server log,

we found the below detail

Throwing Microsoft.ReportingServices.Library.InvalidReportServerDatabaseException: , Microsoft.ReportingServices.Library.InvalidReportServerDatabaseException: The version of the report server database is either in a format that is not valid, or it cannot be read. The found version is ‘2017’. The expected version is ‘178’.;

We can use the below commands to check the DB Version


The Database that we were restoring had the following version 178 as mentioned in the error


And in our destination server where we were had restored and imported the organization, it was 2017.

We tried out a few of the things mentioned in the forums, eventually what worked for us was to create a new Report Server database in the Destination server.

https://social.technet.microsoft.com/wiki/contents/articles/32360.sspr-troubleshooting-the-version-of-the-report-server-database-is-either-in-a-format-that-is-not-valid-or-it-cannot-be-read.aspx

https://www.sqlservercentral.com/forums/topic/the-version-of-the-report-server-database-is-either-in-a-format-that-is-not-valid-or-it-cannot-be-read-the-found-version-is-164-the-expected-version-i

This created the database with the version expected and our import was successful.

Also, refer the below blog posts

https://www.magnetismsolutions.com/blog/paulnieuwelaar/2014/10/08/data-encryption-errors-after-restoring-microsoft-dynamics-crm-database

http://rafaeldontalgoncalez.com/2018/11/the-version-of-the-report-server-database-is-either-in-a-format-that-is-not-valid-or-it-cannot-be-read-the-found-version-is-164-the-expected-version-is-165-rsinvalidreportserverdatabase

https://www.crmviking.com/2016/02/backup-and-restore-strategies-for-crm.html

Hope it helps..

Fixed – ExecuteMultiple Request batch size exceeds the maximum batch size allowed error while deleting records in Dynamics 365 On-Premise

Recently while trying to delete records we were getting the below error

It was occurring when we were selecting more than 20 records for deletion.

Turned out in the MSCRM_CONFIG database, somebody had updated the value to 20 of ExecuteMultipleMaxBatchSize column in the DeploymentProperties table

We updated it to its default value 1000 to get this fixed.

Hope it helps..

Check out my Step-by-Step guide to integrating Dynamics 365 for Customer Engagement with XML @NigelFrank

Here’s an article I wrote for @NigelFrank detailing how Dynamics 365 for Customer Service users can integrate their solution with XML. I hope you find it useful! #MSDyn365 #MsDynCRM

Integration with XML for Dynamics 365 for Customer Service users: my illustrated guide for @NigelFrank

Follow the link here

https://www.nigelfrank.com/blog/integrate-dynamics-365-for-customer-engagement-with-xml/

 

Plug-in Trace Logs only works in Sandbox mode in Dynamics 365 CE

In my current Dynamics 365 implementation, we are back in the On-Premise world, after many years.

We thought of using the Plugin-Trace logs but was surprised to see that the Plug-Trace logs were not getting generated.

After doing the search realized that it only works for the plugin registered in the Sandbox mode.

https://docs.microsoft.com/pt-pt/powerapps/developer/common-data-service/logging-tracing

https://community.dynamics.com/crm/f/117/t/189346

So for time being, we registered in it Sandbox to get the trace.

Found the below article that has the workaround (unsupported)

http://blog.intocrm.net/how-to-write-plug-in-trace-logs-outside-the-sand-box/

Meanwhile, we can also Vote for the Idea

https://powerusers.microsoft.com/t5/PowerApps-Ideas/Write-to-the-Plug-in-Trace-Log-from-assemblies-outside-SandBox/idi-p/222339

https://experience.dynamics.com/ideas/idea/?ideaid=abc7aceb-a8d9-e611-80c1-00155d460d59

Hope this helps..

Convert you existing text fields into Autonumber field with the new entity designer in powerapps in Dynamics 365

A nice feature added to the platform ..

https://docs.microsoft.com/en-us/powerapps/maker/common-data-service/autonumber-fields

Wish they had added in the classic solution explorer as well, having 2 different interfaces only creates chaos, it reminds me of  Windows 7 and Windows RT

Debajit's Dynamic CRM Blog

Well this has long been awaited for. And how many times I had my customer walking up to me and ask – “I have an existing field. Do CRM provide Autonumber feature? Can I convert an existing text field to AutoNumber field?”.

Till this point my answer was Yes but with a suffix“but” in it.

However going forward you can with the new entity designer in power apps.

So you can select Primary Attribute Number field of your entity and covert it to AutoNumber type now.

Below I open the OOB Account Number field and set the Data Type from Text to AutoNumber.

image

Short and sweet. Isn’t it?

P.S – Only existing text fields could be converted into Auto Number Type. You can off-course create a new Auto Number Type field.

Hope this helps!

Debajit Dutta

(Dynamics MVP)

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