Recently we faced an issue wherein the custom page was not loading any data, however, it was working for users with the System Administrator role.
The gallery control shows the Product details.
There were no errors in the Developer Tools, we tried by giving all Organization level rights to the users on the tables involved etc. but that didn’t help.
Eventually, it all came down to this particular line in the formula used for the Items property of the Gallery Control i.e. Asset Status field (custom field).
We had a field security profile created which had Read set as No and the users were part of that security profile, which explained why it was only working for System Admin users.
Changing the Read access to Yes for that column fixed the issue for us.
Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the agent.
To enable it, navigate to Customer Service Admin Center >> Customer Support >> Case Settings >> Enhanced case experience (Manage)
Enable the options – Here we have enabled the Full case form experience.
The new case form will show up while creating a new record from an existing case or the case grid.
Clicking on Configure opens the form in the Maker Portal.
The new Full Case form has the following new components added to it –
Grid Control – Case Associations (showing associated knowledge articles, similar cases, merged cases, and child cases)
Attachment Control – For the Case table, the new attachment control gives the option to directly upload the attachment as well as shows all the attachments either uploaded directly or associated with the notes or emails of the case record.
Below is the sample flow we can use to retrieve the Required (requiredattendees) field’s value from the Meeting table (on the update of the record).
Here we are triggering the flow, if there is an update in the subject field of the meeting record.
Then using the List rows action we are fetching the Activity Parties record associated using the Appointment’s unique identifier and participation mask as 5.