Using Shared Mailbox and Queue in CRM for implementing generic email address in Dynamics 365 and Exchange Online.

Recently, we had a requirement to send email to customers using a generic email address like donotreply@domain.com from Dynamics CRM (& Exchange Online).

The way we can implement this is through Shared Mailbox and Queue in CRM Online.

Log in to the Administration Portal

https://portal.office.com/adminportal/home#/homepage

Select Shared mailboxes

Members can be added to the Shared Mailbox

Now back in CRM assign the email id to a particular queue.

Now sending an email activity with From as Queue and to as one of the user inside CRM.

Open the user’s mail box.

Make sure we have done Test and Enabled Mailbox for the Shared Email Box and have set Incoming and Outgoing Email as Server-Side Synchronization.

Hope it helps..

Dynamics 365 – The Next Release – July Update (v9.0)

July Update for Dynamics 365 – Highlights

Greg Olsen - Yellow Duck Guy -

Last week I joined the Dynamics 365 Executive Briefing sessions that gave us a glimpse of the next release of Dynamics 365. This release would also be referred to as the July Update for Dynamics 365. This release would be known as version 9.0.

From these sessions, I decided to collate a collection of slides as my HIGHLIGHTS of the content that was shared. Trying to condense 3 days of content was a tough ask. Therefore I added content where I thought it was relevant or quick to do.

Find below my highlights of the 3 day Dynamics 365 Executive Briefing.

JulyUpdate

You can download my Highlights PowerPoint slide deck using the below.

https://app.box.com/s/6pm1xjj9bna1anlfzz9e2d1hw3hmiyt3

Enjoy!

Greg Olsen
YellowDuckGuy

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App not accessible to certain users in Dynamics 365 (CRM)

Recently we created a new App for one our clients and gave permission to appropriate security roles to access those App.

But still some users were not able to access the App.

Eventually we realized the Security Roles (custom one) assigned was not having Read permission on App to access it.

This fixed the issue.

Hope it helps..

System.Security.SecurityException: That assembly does not allow partially trusted callers while using HttpUtility.UrlEncode in CRM

Hi,

We got the below error in one of our Sandboxed Plugins

“System.Security.SecurityException: That assembly does not allow partially trusted callers”.

We realised it was because of using System.Web.HttpUtility class


We replaced it with EscapeDataString method and this fixed the issue.

System.Uri.EscapeDataString()

Helpful thread

https://stackoverflow.com/questions/3840762/how-do-you-urlencode-without-using-system-web

Hope it helps..

Status not getting updated using SetStateRequest in Dynamics 365.

Hi,

We were recently facing issue while trying to update status for Campaign Entity using SetStateRequest in Dynamics 365. The value for were not getting updated.

Eventually we realized that it could be because of SetStateRequest being deprecated now in Dynamics 365 (online).

Updating the code to use UpdateRequest fixed the issue.

Hope it helps..