Recent Posts

Stop / Go live Lead Score Model behavior in Dynamics 365 Marketing

Notification template in Omnichannel Voice (Dynamics 365 Customer Service)

Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)

List Rows, Select Columns, and Lookup field – Power Automate / Dataverse

Agents not receiving calls in Omnichannel Voice – Dynamics 365 Customer Service

Using Coalesce Function to handle null value in Power Automate – Dataverse

How to – Configure Voicemail Workstream and Queue – Dynamics 365 Customer Service

How to – Enable Desktop notifications when the app is in the background – Dynamics 365 Customer Service (Omnichannel – Voice)

Dynamics 365 – Different Ways of Showing Form Level Error Messages – setFormNotification | setIsValid

Fixed – Automated messages not working in Voice Channel – Dynamics 365 Customer Service

How to – Set Default value for the combo box in Canvas Apps (Dataverse)

Enable Sound Notifications in Omnichannel (Voice and other channels) – Dynamics 365 for Customer Service

Understanding Overflow handling – Work item limit exceeds in Voice Channel – Omnichannel (Dynamics 365 Customer Service)

Calculated Column inside Plugin? – Dataverse / Dynamics 365

Unable to install the Profiler. Unhandled Exception: System.InvalidCastException: Unable to cast object of type ‘Microsoft.Xrm.Sdk.Entity’ to type ‘CrmSdk.PluginType’ in Dynamics 365 / Dataverse

How to – Handle single quote/apostrophe in Filter Rows in Power Automate (Dataverse)

How to – Configure Voicemail in Omnichannel Voice Channel – Dynamics 365 Customer Service

How to – assign a personal phone number to agents in Voice Channel (Omnichannel)– Dynamics 365 Customer Service

Connect Voice Channel to using an existing Azure Communication Services (ACS) Resource – Dynamics 365 Customer Service

Resolved – Request to XRM API failed with server error: ‘Message: Timeout occurred when calling the XRM api’ Code: InnerError: Type: System.Threading.Tasks.TaskCanceledException Message: A task was canceled in Power Automate

Power Automate: Share Record using Unbound Action

Plugin registration profile record not getting created – Dataverse / Dynamics 365

How to – Enable inbox for agents in Dynamics 365 Customer Service Workspace / Omnichannel

Manage Custom Presence – Dynamics 365 Customer Service (Omnichannel)

How to – enable marketing interactions in lead and contact timeline – Dynamics 365 Marketing

Use Command checker (ribbondebug=true) to identify the Ribbon Customizations Issue – Dataverse / Dynamics 365

Solved – Presence not loading in Omnichannel for Customer Service / Customer Service workspace

Install Voice Channel in Omnichannel – Dynamics 365 Customer Service

Show/Hide ribbon button based on Security Role without writing code in Dynamics 365 CE?

Use the Marketing only field to identify automatically generated marketing contact records – Dynamics 365 Marketing

Omnichannel Real-time analytics reports (Preview) – Dynamics 365 Customer Service

New look-and-feel model-driven apps: A comparison and my thoughts

Contact’s Originating Lead – originatingleadid is not valid for update – Dynamics 365 / Dataverse

How to – Identify Dynamics 365 Marketing Application App and its corresponding environment

Handle HTTP request failures in Power Automate

Moving Marketing Email, Journey, Events, etc. between environments – Dynamics 365 Marketing

How to – Generate Long-Lived Page Access Token – Facebook

How to – Hide Approve / Reject Button in Approval Email in Power Automate Approval Workflow

Format property missing in Date Picker in custom page – Dataverse / PowerApps

Configuration Migration Tool Filter Updates and the Power Apps Portal

Marketing Form and required (mandatory) fields in Lead and Contact – Dynamics 365 Marketing

Sample formula for Associating N:N records and Creating 1:N records in Canvas App (PowerApps / Dataverse)

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

How to – configure Facebook Webhook Validation with Power Automate Flow (Dataverse / Dynamics 365)

Fixed – Omnichannel authentication failed. Contact your administrator in Omnichannel Ongoing Conversations Dashboard

Dynamics 365 AI code with ChatGPT

Fixed – The product cannot be added because it is not active while creating Quote Product – Dynamics 365 / Dataverse

How to – Filter data source to get the active records Dataverse / PowerApps

Tap into the interaction data generated by Dynamics 365 Marketing

Fixed – sdkmessageprocessingstep With Id = {GUID} Does Not Exist – Plug-in Profiler – Dynamics 365 / Dataverse

Sample Code – Capture / Record lead qualification date – Dynamics 365 / Dataverse

Retrieve primary entities along with related entities with one QueryExpression

How to – Filter using related table(lookup)’s Multi Choices or MultiSelect Option Set column– PowerApps / Dataverse / Dynamics 365

How to – Filter Collection / Items in Gallery based on the related (Lookup) record’s value – Power Apps / Canvas Apps (Dataverse/Dynamics 365)

InvalidPluginExecutionException error dialog not showing up – Dynamis 365 / Dataverse

Fixed –Web resource method does not exist in Dynamics 365 / Dataverse

Fixed – Bad Request – Error in query syntax while using Xrm.WebAPI

Prevent Save with openConfirmDialog 

How to – Configure Azure Event Grid System Topic and Subscription to enable Call recording and SMS in Dynamics 365 Omnichannel Voice

Fixed – Value must be a data entity record error in Power Apps

Fixed – Custom Page not opening or Page doesn’t exist in this app error in the model-driven app (PowerApps)

PowerApp CDS – Multi Select Items in Gallery using Checkbox – Bulk Activate and Deactivate records – Use of Patch vs ForAll

How-To #6: Display Multi-Select Choices in Power Apps Label

Fixed – Deployment has failed with the following error: {“code”:”WebhookAadAppAccessCheckCategory”,”message”:”Access check failed for Webhook AAD App with error ‘Subscriber’s client ‘user’… while configuring the Azure Grid Event Subscription – Dynamics 365 Omnichannel Voice

Binding Choice / OptionSet (multiselect) with Combo box in Canvas Apps / Power Apps (DataVerse)

Fix- Multiple levels of many-to-one relationship expansion aren’t supported in PowerApps

[Step by Step] Model Driven App | Grids | Navigate to custom page on row click

Create a child record by copying mapping fields data from Parent – Using CRM SDK

Refresh button missing on Roll-Up fields in D365 UCI? Quick Tip.

Import from Excel / Import Wizard updates Record Created On (overriddencreatedon) – Dynamics 365

Anonymous Visitor tracking behavior in Dynamics 365 Marketing

When to use Event Grid and when to use Service Bus

How to – Use Personalized page content in Dynamics 365 Marketing

How to – Hide, Submit and perform validation in Dynamics 365 Marketing Form

Dynamics CRM Integration with Azure Service Bus–Part 1

[Exploration] Dynamics CRM Azure-aware plug-in + Azure Queue + Power Automate

Two way communication between CRM and Azure Service bus

How to – use Dynamics 365 Marketing JavaScript API to set hidden field’s value

Fixed – Hide field option missing for dropdown (OptionSet) field in Marketing Form – Dynamics 365 Marketing

How to – use Page Personalization in Dynamics 365 Marketing

Implementing Dynamics 365 Service Bus Listener using Azure Function

How to enable prefill for marketing forms

How to – use form capture to integrate with external form in Dynamics 365 Marketing

Fixed – change the owner of the Flow or Flow client error returned with the status code “Forbidden” and ConnectionAuthorizationFailed in Power Automate

Enabling Teams Chat for your Dynamics 365 Marketing records

How to – add Contact Insights / Account Insights to the form – Dynamics 365 Marketing

How to – embed marketing form on an external page

Marketing forms comparison – Marketo and Dynamics 365 Marketing

How to – Authenticate Domain in Dynamics 365 Marketing

How to – configure website tracking in Dynamics 365 Marketing

How to – configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service

How to – Access Dataverse environment storage using SAS Token

How to – quickly find Tenant Id https://www.whatismytenantid.com/

Key points – Copying environment in Dynamics 365 Marketing

Few key points – Dynamics 365 Marketing Licensing / Apps

Personalization Comparison –Marketo and Dynamics 365 Marketing

Fixed – The reference assemblies for. NETFramework,Version=v4.6.2 were not found. To resolve this, install the Developer Pack (SDK/Targeting Pack) for this framework version or retarget your application

Power Apps Component Life Cycle – Quick look

How to – Set up Omnichannel Voice using Azure Communication Service (ACS)

Setting up Omnichannel Voice using Azure Communication Service