We can track the different locations Field Service technicians have traveled or where they are at a given time inside Dynamics 365 Field Service. Field Service Technicians can enable location sharing from the app, and based on the Geolocation Settings configured, we can see the technician’s location in the schedule board and also list location history through the Geolocation Tracking record.
Navigate to Settings >> Geolocation >> Geolocation Settings.
By default, the Geolocation Settings will have Enable Location Tracking as No and Refresh Interval as 60 seconds.
Below we have updated the Geolocation Settings, updated the Refresh Interval to 120, and specified Tracking times for Monday to Friday, 24 hours.
Refresh Interval specifies how frequently the system will check the user’s location, not the frequency for the creation of “Geolocation Tracking” records.
Geolocation Tracking records are created on Sign In, when a user moves more than 200 meters, and when the user comes to a still position after moving.
In the Field Service App, the technician has the location enabled in the settings.
Back in the Schedule Board, we can see the current location of the Field Service technician. (If we are specifying the Start / End location as the Resource Address for the Bookable resource, we will have to specify the latitude and longitude for the associated resource record)
Below we can see the corresponding Geolocation Tracking records created.
Get more details on Location Auditing.
Hope it helps..
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