Quick Reference – Dynamics 365 Field Service

  • Setup the free trial of Dynamics 365 Field Service


  • Security Roles

Below are the roles specific to Dynamics 365 Field Service app.

  • Field Service – Administrator = The user with full rights on Field Service Entities.
  • Field Service – Dispatcher = The users who will create, assign, and schedule Work Orders.
  • Field Service – Inventory Purchase = The user with full rights on Inventory specific entities.
  • Field Service – Resource = The user who would be executing the work order, at the customer’s site.
  • Field Service – Salesperson = The user who along with work order need access to sales-specific entities like Lead, Opportunities, Quotes, etc.

For the Field Service Mobile app, we have Field Service – Resource as the default security role.

The corresponding field service-specific security profile needs to be added to the user.


  • Mobile App

For the mobile app, we have 2 options

  • Field Service (Dynamics 365)
  • Field Service Mobile

Microsoft recommends using Field Service (Dynamics 365) app, which is based on the corresponding Field Service Model-driven app and will be continuously updated with new features.

The support for the old Field Service Mobile app will end in June 2022.


To customize the Field Service (Dynamics 365) app, we need to use the App Designer.

To customize the Field Service Mobile App, we need to use the Woodford mobile configuration tool, i.e. installing the Woodford solution, import the mobile project template (HTML 5), etc.


For the user or the Bookable Resource in terms of Field Service to log in, the Enable for Field Service Mobile (legacy Xamarin app) option should be set to Yes.

  • Work Order Life Cycle

  • Work Order is the primary entity of Dynamics Field Service.
  • CSR or Sales agent will CREATE the work order (convert case, opportunity to work order, or agreements can generate work order automatically)
  • DISPATCHER will schedule the work order.
  • FIELD AGENT / RESOURCE gets notified and performs the work and updates the status of the work order through the mobile app.
  • FIELD MANAGER will verify work order entities

Eventually followed by sending the invoice to the customer, where an ERP system like Dynamics 365 Finance and Operations can be integrated.

Work Order – holds the information about the work to be performed.

Work Order Type – is used for categorizing the work order. The incident required field specifies if the incident type is mandatory for the work order or not. The price list can be associated with the word order type.

Type acts as a template for the work order. On associating an Incident Type with a work order, the work order details get auto-populated from the incident type.

Details tab holds the information like work order type, estimated duration, linked articles, etc.

Products can be associated with an incident type. These incident type products will create the work order products automatically if the incident type is associated with the work order.

Below is the sequence of defining products inside Dynamics 365.

  1. Create Discount Lists (optional)
  2. Define Unit Groups and Units.
  3. Create Product
  4. Create price lists and discount lists (optional) and associate them with Products.
  5. Set default price list for the product.

The work order will have a price list associated with it. It can be derived from the Work Order Type record selected for the work order.

Services are the records that are billed to the customer.

Service Tasks list down the tasks and the order in which they need to be performed.

Characteristics information will be used while scheduling the work order to the appropriate field service agent.

We can specify a primary incident type for the work order which acts as a template and populates all the required details in the work order.

The Service Account is where the work is performed and the billing account is the customer/organization who will be billed or will be sent the invoice of the work order. This field is auto-populated on the selection of Service Account. An organization can have multiple locations for services but would have only one account which handles the payment.

The work order entity has the additional settings, location, and record log tab.

The location holds the address details with latitude and longitude used for location tracking. We can move the pin and the latitude and longitude values are updated accordingly. (Make sure to enable Bing map from System Settings >> General >> Enable Bing Maps)

The record log tab holds the work order details like first arrived, completed, and closed.

Bookable Resources can be defined as any resource that can be scheduled.

We have the following bookable resource.

User is the most common, who would be accessing Dynamics 365 Field Service and the Field Service Mobile app.

The facility can be the location/rooms.

Equipment would be any tools required.

Contact / Account would be contractors here, they are used when the work order is delegated to the external contractors and not the users.

The crew could be multiple resources grouped together. Some work order in case if they need more than one resource can use crew instead of creating separate work orders for each resource.

  • Crew Leader Management = There is one designated person who manages the work.
  • Crew Member Self-Management = Multiple resources are performing different tasks and would be billed separately.
  • Cascade and Accept Cascade Completely = All resources on a crew can manage all the work. Useful for the scenario when there is just one user and the rest crew is equipment.

A pool is a grouping of similar types of resources.

For the user type bookable resource, we can define Hourly Rate, Warehouse, Characteristics (skills), etc.

Scheduling specifies the location for the user, whether to display the user on the schedule board etc.

Start location and End location can be –

  • Location Agnostic – The resource performs its day-to-day activity remotely and the location information is not to be considered during scheduling.
  • Resource Address – The address needs will be considered while scheduling the work orders.
  • Organizational Unit Address – The address of the resource is the same as the organization.

Work hours is where we can define work hours for the user.

When a work order record is created it also creates a Resource Requirement record, which is used for scheduling.

Resource requirement records are created for each bookable resource that is required to perform the job.

In the case of bookable resource type Crew, then resource requirement records are created for each resource children record.

We can create a booking record from the resource requirements record

The scheduling tab holds the information like the time promised and location details

When the work order is scheduled it creates the bookable resource booking records, it holds the information about the work order and the resource assigned.

Field Service Dispatcher or Admin can access the Schedule Board to schedule the work order activities.

Navigate to Service >> Schedule Board to access it.

Filters – allows us to filter resources displayed on the schedule board based on a characteristic (skills), resource type, territories, etc.

The Hourly view can be changed to Daily, Weekly, Monthly. We can specify the date range using the calendar control.

Book button allows manual creation of the Booking record.

The map view shows the work order and the resources. We can drag the unscheduled map pin from the map and assign it to one of the resources in the center.

The bottom of the schedule board shows Open Requirements, Unscheduled Service Activities, and Work Orders, which can be dragged to the schedule board.

Right-clicking on the resource and selecting View Resource Card displays the skills and roles of the resources.

To automate the resource scheduling, Microsoft provides a paid add-on Resource Scheduling Optimization (RSO)


As part of Inventory, we have the below tables in Field Service

First is the Warehouse, which specifies the location where the inventory is stored.

The warehouse will have products, for which there is a Product Inventory table that links Product with Warehouse.

If we would need to move products from one warehouse to another, for this we have an Inventory Transfer table, having source warehouse and destination warehouse details.

The Inventory Adjustment table allows for adjustment of the product as part of inventory transfer. The Inventory Adjustment table has the Inventory Adjustment Product table for associating the products.

As soon as the inventory adjustment product is added to the Inventory Transfer record, the inventory of the source and the destination warehouse gets updated. The product will be created if doesn’t exist in the destination.

The purchase order is for buying products for the inventory/warehouse or can be linked with a work order if a product has to be purchased for fulfilling it.

Purchase Order Product allows associating products to the purchase order.

The purchase order has to be approved and then submitted as part of the Purchase Order Business Process.


Purchase Order Receipts are for managing the receipts for the product purchased or received at the warehouse. Purchase Order Receipt
Products hold the products information.

Similar Purchase Order Bills is for managing the invoice received from the vendors.

RMA stands for Return Merchandise Authorization and RTV stands for Return to Vendor.

RMA is for managing the products returned by the customer.

RTV is for managing the scenarios where the returned products are directly sent to the Vendor, without adding those items to the inventory.

Field Service Mobile also supports offline mode.

Navigate to Settings >> Mobile Offline >> Mobile Offline Profiles >> Field Service Mobile – Offline Profile

The entity for offline sync can be added in the mobile offline profile item details along with the users for which offline mode needs to be enabled.

Different download filter options

In the case of a Custom data filter, we can specify our custom condition.

URS – Universal Resource Scheduling app can be used to schedule anything in Dynamics 365.

Within Settings, we can administrate entities that can be scheduled, change settings for Schedule Board, define resources, roles, skills, and other parameters.

The work order entity is enabled by default for scheduling.

Scheduling Parameters

Agreements are used to generate work orders automatically, it could be periodic visits as part of service and regular maintenance and could be sales visits as well.

The agreement record contains details like agreement number, account associated, price list, start date and end date of the agreement.

An agreement can have multiple Agreement Booking Setup records. It acts as a template for the work order that is generated automatically.

Products, Services, and Service tasks can also be defined as part of the Agreement Booking Setup record.

Setting the Auto Generate Work Order as true will generate the work order record automatically. Auto-generate booking will generate booking dates and automatically assign the work order on the booking dates to the resource. If both these settings are no, the work order will have to be generated and scheduled manually.

The booking recurrence defines the pattern for generating these records.

Based on the recurrence defined, the Agreement booking dates records will be generated. These are the dates used by the system to generate and assign the work order to the resource specified in the agreement booking setup.

The Field Service Resource when he logins into the Field Service Mobile app, is presented with Bookable Resource Bookings records as an Agenda view, which can be changed to Day or Map.

The agent can add and/or work on Work Order Products, Services, Service Tasks (Mark Complete) associated with the Bookable Resource Booking record.

The Booking Status can be set as Completed in the Bookable Resource Booking record to mark the job as completed.

This will also set the status of related Work Order as Open – Completed.

Marking work order as Close – Posted will generate the Invoice.

Download the word (.docx) format –Dynamics 365 Field Service

Hope it helps..


Dataverse: Create Custom API and Implement using plugin C#

Nice step by step guide.
Check out other posts on Custom API – https://nishantrana.me/category/custom-api/

Ajit Patra

In this blog, we’ll see how to create custom API in maker portal and write plugin to implement it. We’ll take the example of refreshing roll up field on demand. This API will take 3 parameters:

  1. TargetEntity: Name of the entity containing the roll up field
  2. TargetId: GUID of the record
  3. Field: Name of the roll up field to be refreshed

In the plugin we’ll write the code to execute request to refresh roll up field. We’ll test the custom API using Postman.
So, let’s get started.

Go to Solutions -> Click on New -> Select Custom API.

Fill the details of the custom API record as shown below:

Once the custom API is created, in the Solution, Click New -> Select Custom API Request Parameter.

The first parameter TargetEntity is of String Type. Fill the details as shown below:

Similarly, create the second parameter TargetId which…

View original post 260 more words

How to – Export Dataverse (Dynamics 365) data to Azure SQL using Azure Data Factory pipeline template

[Visual Guide to Azure Data Factory - https://acloudguru.com/blog/engineering/a-visual-guide-to-azure-data-factory]

Using the new Azure Data Factory pipeline template – Copy Dataverse data from Azure Data Lake to Azure SQL – we can now easily export the Dataverse data to Azure SQL Database.


Check other posts on Azure Data Factory

Select Pipeline from template option inside the Data Factory

Search for Dataverse and select the Copy Dataverse data from Azure Data Lake to Azure SQL template

Let us specify the User Inputs required by the template – i.e. Azure SQL Database and the Data Lake Storage.

First we have created the linked service for the Azure SQL Database.

We’d use it to connect to the below table MyContacts.

Similarly create a linked service to Azure Data Lake Gen 2, which holds our Dataverse data.

Get the URL from the Container’s property. (replace blob with dfs in the URL)

To get the storage account key, select Access Keys >> Show Keys >> Copy the Key for the Storage Account.

Here we have already configured Azure Synapse Link for Dataverse


Now as we have defined the User Inputs, select Use this template.

Navigate to the data flow created – DataverseToAzureSQL

Select our source ADLS and check and configure its properties.

Source Settings

Here we have the Inline dataset type set to Common Data Model and the Linked service is the AzureDataLakeStorage1 we created earlier.

Source Option

Specify the Dataverse folder for the Root Location.

Here we have specified the contact entity from our Data Lake Storage.


In the projection we have cleared the generated schema using Clear Schema, also selected Schema options >> Allow schema drift

We have enabled Allow schema drift option which will create the required columns in the destination Azure SQL Table.



Data preview

As we have not turned on Debug mode, there is nothing to preview

Now let us move to our Destination – SQL.


Here we have AzureSQLTable dataset connected to contact table in Azure SQL and have checked Allow schema drift option.

Below is our AzureSQLTable Dataset connected to the MyContacts table.


Here we have selected Allow Insert as the Update Method and Table
action as Recreate table – as we want the destination table to be re-created dynamically based on the source.


We have left it to Auto mapping.



Data preview

Let us Publish All our changes and Debug our pipeline.

Let us monitor our pipeline run.

We can see that pipeline has run successfully and took around 4 minutes.

We can see the contact’s data copied to our Azure SQL successfully.

So here we covered the insert operation, in the next posts we’d see how we can configure update, upsert and delete operation.

Also, check

Posts on Azure Data Factory

Posts on Azure Data Lake

Hope it helps..

Wave 2 Gives a New Look to Views


Remember the time you needed to add a column to a view but were worried about spoiling the layering of the solutions so ended up using the Advance find to edit columns and create a personal view ?

Well say goodbye to this problem now !! Microsoft has made things so much easier !!

Now you can add column’s on the fly with the column editor !

Clicking on this button gives you a list of fields you would want to add as column’s

These changes are temporary and reverting to the original view is easy too !! Clicking on reset to default does the trick !

The Second amazing feature that will resolve a lot of confusion is the “Default” tag in views, the views dropdown now tell you which view is default !! Let’s compare the old UI to the New UI

Old ( The default view is…

View original post 138 more words

How to – Get the size of tables in Dataverse / Dynamics 365

Using the Capacity page in the Power Platform Admin Center we can extract the details of size occupied by table (in MB) within a particular environment.

Login to the admin portal and navigate to Capacity


Select the Dataverse tab and click on Details or in case of trial click on the Trial tab

Here we have selected the details (graph) option for one of the environments.

Select Download all tables option for the Top database capacity use, by table chart

We can see the details within the extracted CSV file.

Get all the details here


Hope it helps..


Solved- Currently, Dynamics 365 apps can only be enabled for your default region error

While trying to add a new Trial (subscription-based) on a Dynamics 365 Trial environment, we were getting the below error

Currently, Dynamics 365 apps can only be enabled for your default region

The default region was UAE for the other environments 

Even for the Azure Synapse Link – it was showing the default region as UAE North

In our case selecting the Region to Europe allowed us to create a Trial (subscription-based).

Get all the details herehttps://docs.microsoft.com/en-us/power-platform/admin/create-environment


Hope it helps..