Last Saturday, i cleared the Applications exam.
Total number of 50 questions were there, divided into five sections General, Sales, Marketing, Service and Service Scheduling.
I had read all these books to learn about CRM as an application
- Course 8913: Applications in Microsoft Dynamics CRM 4.0
- MS CRM 4 for dummies.
- Maximizing your sales using Microsoft Dynamics CRM 4.0
- Microsoft CRM 4.0 unleashed
as well as the videos at
http://www.democrmonline.com/ and few other videos as well….
The course 8913 is more than enough for preparation of this exam. However other books are also very good and informative.
Some of the topics that could be helpful while preparing are
Outlook offline client, Relationship Roles, Setting Personal Options dialog box,Bulk edit feature, User Settings for Service Scheduling, Functionality of Service Calendar, Templates for different entities, Specific functionality of MS CRM outlook client, How Activities are used, Specific functionality attached with each entity, e.g. converting lead, closing opportunity etc…