Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users.
The first thing we need to check here is if the user has either the Omnichannel Agent / Supervisor role or Customer Service Representative role assigned. (it will not load even if you are a system admin or Omnichannel Administrator role only)
The next thing to check is the omnichannel record (Channel Integration Framework V2.0 Providers entity/table)
Recently while trying to provision Unified Routing from Dynamics 365 Customer Service Hub in one of our trial environments (Service Management >> Service Configuration >> Unified Routing – Turn on unified routing.),
even after providing the consent multiple times (by clicking on Provide consent, with Global Admin role)
it kept coming as disabled and kept asking for providing the consent.
Opening in in-private browsing or a different browser didn’t fix it.