Enhanced email for timeline in Dynamics 365 – 2020 release wave 2


With 2020 release wave 1, we had seen a couple of enhancements in Email experience

https://nishantrana.me/2020/02/24/enhanced-email-experience-for-agents-in-dynamics-365-customer-service-2020-release-wave-1/

now this has been extended to Email within the Timeline section

Enable early access to 2020 release wave 2

Check other posts on Release 2020 Wave 2

Navigate to App Settings in Sales Hub, and click Manage for Enhanced email for timeline

Enable it and save.

Let us now navigate to one of the contact records and try creating a new email from its Timeline control

There we can now compose email in a pop-up and non-blocking window within the context of the record.

We can now work on a maximum of 3 active draft emails at a time.

The same rich edit experience which includes Drag and Drop / Copy and paste of the images is available.

In short, all the email enhancements that were added as part of Release 2020 Wave 1 is now available from within the Timeline control for email, making it a consistent experience for the users.

Hope it helps..

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

4 thoughts on “Enhanced email for timeline in Dynamics 365 – 2020 release wave 2”

  1. I have tried the same but I was able to compose 5 emails at a time, and didn’t get the same notification of Maximum 3 active email windows allowed. Can you assist ?

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