Fixed – You do not have a license to use Microsoft Dynamics 365

Recently we started getting the below error  suddenly in one of our environments for all the users.

You need a Microsoft Dynamics 365 license to continue. You do not have a license to use Microsoft Dynamics 365. Contact your Office 365 administrator to assign a Microsoft Dynamics 365 license to you.”

The users had the required CRM licenses and this error was only coming for the case entity.

Eventually, we realized that a Plugin / Workflow was running under the context (owner for Workflow) of a user who had recently left the organization and had his account disabled inside CRM.

Updating the context and owner of the workflow to run under the Service Account (with appropriate roles) fixed the issue.

Hope it helps..



Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

8 thoughts on “Fixed – You do not have a license to use Microsoft Dynamics 365”

  1. could you please provide more information about how to update the context and owner of plugin please? as we’re encountering the same issue as well, thanks in advance


  2. Hi Nishant,
    I need some advise on D365 SCM/ Finance Licensing and that is very basic. Lets assume that
    Many individual users are assigned roles that require Operations License Type; in this case, at what point the system should prompt about over usage or at what point the License get exhausted?
    (we, as MS Partner get frequent requests from our customer /users to assign Role that need Operations License Type, and we keep on assigning them :-))


Please share your thoughts

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

My Trial

It is my experience timeline.


Sharing my knowledge and experience about the Microsoft Power Platform.

Arpit Power Guide

a guide to powering up community

Welcome to the Blog & Website of Paul Andrew

Technical Leadership Centred Around the Microsoft Data Platform

Deriving Dynamics 365

Deriving Solutions and features on Power Platform/Dynamics 365

The CRM Ninja

Thoughts & musings from a Dynamics 365 Ninja!

D CRM Explorer

Learn about Microsoft Dynamics CRM Power Platform customization and implementation and other cool stuffs

Stroke // Jonas Rapp

I know pre-stroke. I will improve who I was.

Power Melange

Power Melange By Shalinee

Clavin's Blog

Power Automate - Power Apps - SharePoint Online - Azure - Nintex - K2 - Artificial Intelligence

Sat Sangha Salon

An Inquiry in Being

The Indoencers

The Influencers & Influences of Indian Music

Monika Halan's blog

Hand's-free money management

D365 Demystified

A closer look at Microsoft Dynamics 365.

Microsoft Mate (msftmate) - Andrew Rogers

Experienced consultant primarily focused on Microsoft Dynamics 365 and the Power Platform


Specific topics by Django Lohn on the whole Microsoft365 Stack

Manmit Rahevar's Blog

One Stop Destination for Microsoft Technology Solutions


Naturally Curious

Brian Illand

Power Platform and Dynamics 365

Steve Mordue MVP

A Microsoft Business Applications MVP

Subwoofer 101

Bass defines your home theater

SQLTwins by Nakul Vachhrajani

SQL Server tips and experiences dedicated to my twin daughters.

Everything D365

Discovering Azure DevOps and D365 Business Applications

Tech Wizard

Lets do IT Spells

XRM Tricks (Power Platform & Dynamics CRM )

Power Platform & Dynamics CRM


Mail to for queries and suggestions

Giving back to the community what I have learned

xrm CRM Dynamics

Dynamics CRM Technical & Functional Info

Dynamics 365 Blogs - Explained in unique way

Sometimes you need to look at things from different perspective.

CRM Keeper

Dynamics 365 Customer Engagement, CRM, Microsoft CRM, Dynamics CRM


Step into the world of a Dynamics 365 Consultant

Dianamics PCF Lady

Diana & Dynamics 365 & Power Platform

%d bloggers like this: