At times after assigning the appropriate license to the User / adding them to Azure AD Security Group associated with the environment, the users do not appear within CRM, or it takes long time for them to appear.
We can use the PowerShell cmdlet shared in the blog.
The same thing can be achieved using Force Sync User Action within Power Platform for Admins Connector (Preview)
https://docs.microsoft.com/en-us/connectors/powerplatformforadmins/#force-sync-user
We can make use of the template which uses the above action
lastly from Admin Portal, we can also try removing Security Group from the environment, and adding it back, or adding removing the license from the user, which triggers the sync.
If nothing helps the last resort is to raise the Microsoft Support Ticket.
When an new Environment is created, it takes more than an hour or some times a day to sync users from Azure AD to CRM.
Through Power Shell cmdlets, we can sync user immediately.
Install Module Microsoft.PowerApps.Administration.PowerShell
Install-Module -Name Microsoft.PowerApps.Administration.PowerShell
Connect to Power Apps using any of these
- User Name and Password
Add-PowerAppsAccount -Endpoint "prod" -Username "" -Password ""
- Tenant Id, Client Id and Client Secret
Add-PowerAppsAccount -Endpoint "prod" -TenantID "" -ClientSecret "" ` -ApplicationId ""
- Tenant Id, Client ID and Certificate Thumbprint
Add-PowerAppsAccount -Endpoint "prod" -TenantID "" -CertificateThumbprint "" ` -ApplicationId ""
Get-AdminPowerAppEnvironment cmdlet gives list of environments available in Tenant, note down the environment name (guid) to which you want to sync the Users
Go to Azure Portal : https://portal.azure.com -> Azure AD -> Users -> note down the Object Id of the user you want to sync
Run the cmdlet in Power Shell
Add-AdminPowerAppsSyncUser -EnvironmentName <Guid> -PrincipalObjectId…
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Nishant Rana's Weblog 
Hi, thank you for the trick! When troubleshooting user issue, I often do a “Add user” event the user is already in the org https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/add-users#:~:text=%2C%20or%20Admin).-,Add%20a%20new%20user,information%20for%20the%20new%20user.
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Hello,
I was wondering if anyone has an experience with AD Group and Dynamics 365 AAD team. We have a problem with syncing. Is there any way to force sync instead of waiting for sync or user to log in?
Can we use flow for force sync in that case? Also does anyone have a problem where, let’s say, we have two users that should be synced (with proper BU and licences) but only one is being synced?
I would be very thankful if you could provide me with any information.
Best regards,
DZ
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