Fixed – BadGateway. The request failed. Error code: ‘502’. Error Message: ‘BadGateway’ in PowerAutomate – Start and wait for an approval

Recently we were getting the below error for one of our Flows.

BadGateway. The request failed. Error code: ‘502’. Error Message: ‘BadGateway’.

Everything seemed right.

Finally, found (thanks to the forum) that the fix was to update the Approvals Administrator security role.

Provide – Read Access to System Job inside Customization tab.



This time our flow worked smoothly.

Hope it helps..


Lookup Behavior – Minimum character to trigger search and delay between trigger – Dynamics 365

Within Power Platform Admin Center – (  through Environments >> [Name] >> Settings >> Behavior >> Lookup Behavior settings we can control the minimum number of characters entered before triggering the search in the and delay before the search is triggered for the lookups.

  • Minimum number of characters to trigger typeahead search – Default (2)
  • Delay between character inputs that will trigger a search – Default (250ms)

Here we have updated the value to 5 and 5000 respectively for our testing.

The result –

Lookup Behaviour

After 5 characters are entered, it waits for 5 seconds before searching (loading..)

Also check –

Hope it helps ..


Assign approvals to any user in the Tenant – Power Automate

We recently implemented Approvals, and we required that any user in the tenant should be able to provide approval.

For one of the users, we got the below error while testing the flow.


This was because we were using the Security Group to control access to Dataverse Environment.

So adding the user to the Security Group fixed the issue for us.

The user had the required CRM /Dataverse license.

More on that –

Next, we ran into an another issue with one more user’s account and got the below error.


The user was unlicensed so we thought that could be the issue. However, for other unlicensed users it was working fine, on running the flow, the user was getting added to CRM with Approvals User security role.

Next, we checked the AllowAdHocSubcriptions setting in Azure AD.

We tried both enabling and disabling this setting, but it still worked for other unlicensed users except the particular user.

We had added the user’s account to the Security Group also.

After spending some more time, when we tried to search for that user’s account in Outlook Address Book, it didn’t give us any result, then we realized that the account doesn’t exist anymore in the Tenant.

Hope this helps..


Few key points – Auto Number field in Dataverse (Dynamics 365 CE / CRM)

  • Can we convert the existing text field to the Auto Number field?

Yes, e.g. we can update the Last Name attribute of the lead’s data type to be of Auto number from Text.

  • Can we convert the auto number field back to the normal text field?



  • Can the auto number field have duplicate values?

Yes, the platform allows having more than one record to have the same value. It doesn’t throw an error.

Multiple lead records have null values for the auto number field as shown below.

  • What if the Seed value increases than the digits specified?

The platform will assign the next value and will not throw an exception.

  • Can we change the format of the existing auto number field?


It will affect any new records created.

  • What other things we can do with the auto number fields?

We can make the field readonly in the form so that users do enter the values manually, we make the field required and for uniqueness, we can enable alternate keys on it.


  • What is the min and max length of the RANDSTRING placeholders?

Between 1-6

  • What about maximum seed value?

The auto number field is similar to a text field, it is different in that it generates a unique number when there is no value specified for it.

Get all details here –

Hope it helps..


Fixed – ‘InvalidApprovalCreateRequestAssignedToNoValidUsers’. Error Message: ‘Required field ‘assignedTo’ contained no valid users in the organization’.

We would get the below error while using Approvals in Power Automate

“BadRequest. The request failed. Error code: ‘InvalidApprovalCreateRequestAssignedToNoValidUsers’. Error Message: ‘Required field ‘assignedTo’ contained no valid users in the organization'”

This error occurs if we are trying to send the approval to the user which doesn’t exist in the organization or to the external users.

We recently got this error, and interestingly in our case, the user was showing up in the members in the Security Group inside Azure Admin Portal and was also giving us the option to add the user in Assigned To in the Flow.

However the user was not there in the Address Book of the Outlook, that is when we realized that user does not exist in the tenant anymore.

The flow can also fail if Assigned to a user’s personal account.

Here we have an option, to add the user as the Guest User.

Within Admin portal, navigate to Users >> Guest Users 

Invite the user 

The guest user needs to accept the invitation.

Back in our approval flow, we can now select the guest user added.

We can see the guest user getting the approval request

If we are using Security Group for the CRM Environment, than the user needs to be added to the Security Group also, else we will get the below exception – UserNotMemberofCdsSecurityGroup – The user cannot be created in Microsoft Dataverse because the account is not the member of the security group.

Fixed – Error code: ‘UserNotMemberOfCdsSecurityGroup’. Error Message: ‘The user ‘xyz’ cannot be created in Microsoft Dataverse because the account is not a member of group ‘abc’

In case we want to use approval with an external user(s) – without adding them as a guest user, we can use Send Email with Options Action instead of Power Automate Approvals.

Hope it helps..


Route Case (routecase) attribute and msdyn_ApplyRoutingRuleEntityRecord Action in Dynamics 365 Customer Service

The case entity/table in Dynamics 365 CE has a Boolean type field named Route Case.

It has a default value as Yes.

On manually creating the record from the user interface, although Route Case shows the default value as Yes

On saving the record, the value changes to No, the field is also locked.

So basically no routing rules are applied when a case record is created from the user interface.

To apply routing rules, we need to use the “Save and Route” option

Or “Apply Routing Rule” command from the Grid

This also however will not update or set the Route Case field to Yes on the case record.

Now if we create the case record programmatically, the field would be set and saved with its default values as Yes.

The same goes for cases created from Flow.

Route Case is set to Yes.

So basically routing rules will be triggered on the records created from outside the User Interface as Route Case will be set Yes for those records.

Now if we want to run the routing rules against the case record created from the user interface, we can make use of the following action –


Within Flow –

Within Plugin or any custom code–

msdyn_ApplyRoutingRuleEntityRecord can be used for other entities apart from the case.

In the case of Case entity, we can also make use ApplyRoutingRule action also.

Hope it helps..