Fixed – The ‘CreateMultiple’ method does not support entities of type ‘none’. MessageProcessorCache returned MessageProcessor.Empty in Dataverse / Dynamics 365


Recently while trying to use the new CreateMutipleRequest message we got the below error –

“The ‘CreateMultiple’ method does not support entities of type ‘none’. MessageProcessorCache returned MessageProcessor.Empty”

It was because we were not populating the EntityName property of EntityCollection class. Specifying it fixed the issue.

Hope it helps..

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Customize label – Search customer, Search Issue in Conversation form – Omnichannel for Customer Service


To rename the Search Customer and Search Issue labels in the conversation form,

search and open the corresponding RESX Web Resource for customization.

The search term used – “CustomerSummaryLabels.1033”

Open and copy the content

Update the value property accordingly

Before –

To –

Upload and publish the changes.

We can see the labels updated.

Hope it helps..

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Getting Started – Installation and Setup Kupp Code Analytics


In the previous post, we covered key features and capabilities of Kupp Code Analytics – the powerful Visual Studio Extension for Power Platform and Dynamics 365 Developers.

You can refer to it here

In this blog post, we’d cover the installation and setup of the Kupp Code Analytics extension.

To get the extension, inside Visual Studio Marketplace, we can search for it and download the appropriate extension.

Below we can see that there are 2 versions of the extension available, one for Visual Studio 2022 and the other for Visual Studio 2019.

Visual Studio 2022 – https://marketplace.visualstudio.com/items?itemName=KuppSoftware.kca2022

Visual Studio 2019https://marketplace.visualstudio.com/items?itemName=KuppSoftware.KuppCodeAnalytics2019

We can also install it from inside Visual Studio, navigate to Extension, search for Kupp Code Analytics, and download the extension.

Click on Install / Modify (if already existing) to start/modify the installation.

Below we have successfully installed the extension for Visual Studio 2019.

Next, we need to specify and activate the License

We have 2 types of licenses available for the extension.

Community License (free)– Select type Single, enter the contact details and click on Activate to apply for the community license. Clicking on Activate activates the license instantly.

Enterprise License – This is paid license for the enterprise, that comes with additional features and capabilities not available in the Community license.

We can contact the sales team of Kupp for it – https://kuppsoft.com/contact/

Once added, we can see and manage the license information in Tools >> Options >> Kupp Code Analytics >> License

With Extension Installed, and the license activated, the next step is to configure the tool to connect to our Power Platform / Dynamics 365 Environment.

Navigate to Extensions >> Kupp Code Analytics >> Connection >> Configure

Select the appropriate connection or deployment type

Here to connect to Dynamics 365 Online, we keep the Deployment type as O365 and click on Load Organization

This opens the sign-in dialog where we can provide the appropriate account details.

After successful sign-in, we see all the environments populated to which the user has access. Select the environment, we want to connect to.

After selecting the environment, we can click on the Test D365 button and test the connection.

On a successful connection, we will get the success message as shown below.

Clicking on OK will close the connection dialog box, and the tool will start the process of downloading the metadata for the environment connected. The download should be complete in a matter of a few seconds.

This completes the installation and configuration part of the extension. In the next blog post, we’d cover the key features of the extension in detail.

Also don’t forget to check out the other intuitive products developed by Kupp Software GmbH –https://kuppsoft.com/our-products/

Hope it helps..

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How to – Create an Automated low-code plug-in (Dataverse) (experimental)


In the previous post, where we installed the Dataverse Accelerator app and saw how to write basic low-code Instant Plugins.

Here we’d look at the Automated low-code Plugins.

Select the New Plugin option in the Dataverse Accelerator app to create Automate Plugins.

We get the option to select the table, the event, define the behavior of the plugin using Power FX, specify pre or post-operation, and the solution as shown below.

To keep it simple, we have created a plugin on pre-operation that checks for null, the email address field in the Contact record on Create, and if blank throws an error.

On trying to create a contact record without an email address, we get the exception as specified in the plugin.

That’s all we are done with our plugin.

Now interestingly if we check our solution specified, we will not find our plugin there. We need to add them to the solution manually right now, here we need to look for FxExpression.

Read more about it here – https://debajmecrm.com/how-to-write-plugins-in-dataverse-using-low-code-powerfx-functions/

And all the details here

Hope it helps..

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Based on entity behavior for SharePoint Folder – Dynamics 365 / Dataverse


After enabling Server-Based SharePoint Integration,

inside Document Management Settings, we can specify folder structure to be based on the entity either Account or Contact.

Here we have opted for Account-based first.

We can see the following folders created on the SharePoint site, that take the table or entity name.

And the records folder for Accounts created with AccountName_GUID format.

And if we open any Contact record >> Files / Documents tab, that will create the account parent folder (if not already created) and the contact folders inside it as shown below.

And if we create the contact record without having an account associated

That will create the folder for the record inside Contact Folder without the Parent Account folder created. (as there was no account associated)

For Case Records, we have the case folders created inside Account folders.

Now let us select the Contact based structure

The contact records are created inside the Contact folder, the account associated is not considered.

For Case also it is same.

For Building, a custom table, which is a child of Contact, we have the Building folder created inside the Contact folder.

Now let us keep Based on entity option unchecked

This creates the corresponding record’s folder inside the table parent folder.

Account –

Contact –

Check some of the interesting articles on SharePoint and Dynamics 365 Integration.

Hope it helps..

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Send bulk email / direct email to Customers – Dynamics 365


To enable the option of sending bulk email / direct mail in Unified Interface, we can navigate to Settings >> Administration >> System Settings >> Email >> Enabled Send Direct Email Action in Unified Interface

Now on selecting the record(s) of email enabled table, we get the option “Send Direct Email”

We can also specify the Email Template and preview the content before sending.

We can see the mail received in the Hotmail account from the CRM user’s email id/mailbox configured.

Here the end-user has also replied to the email.

We can see the response / reply automatically “Tracked to Dynamics 365” in the CRM user’s outlook. (based on the CRM user’s Personal Options setting)

Which creates Email activity (closed status) in the corresponding contact record inside CRM.

More on Tracking Email

Hope it helps..

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