The duplicate detection/merge feature has been optimized in the platform
and now uses the new interface replacing the legacy web client.
The legacy experience –
The enhanced experience – now with merge option.
Merge allows to select up to 2 records to merge. Selecting more than 2 records to merge gives the below error.
And Merge button will also get disabled.
Below are the different options available while performing Merge.
- Merge records by choosing fields with data.
- View fields with conflicting data.
- Enable Parent check
In case of qualify we are able to select 2 matching records for merge
The merge process is always asynchronous. The merge also merges any child records.
As per Microsoft Docs, to find the progress of the cascading operation triggered as part of the merge, navigate to System Jobs in Audit and Logs settings within the Admin portal.
Filter by Cascade Operations
The Enable parent check option, if checked, will result in failure during merge operations if records are deleted while the system job is running. We need to uncheck this option if we want merge to continue even if a record is deleted while the Merge job is running.
There could be other reasons because of which merge operations could fail.
Get all the details here –
Hope it helps..
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