Associating Knowledge Base article with Portal in Dynamics 365.


Suppose we have setup the Community Portal and we want to configure Knowledge Base articles with the Portal.

For this, we need to go to Settings à Service Management à Embedded Knowledge Search

Specify the Portal URL and other settings

Once the setup is done, go to Support page in the portal and perform a search

Clicking on the search result opens up the article in the portal.

Hope it helps..

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Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

3 thoughts on “Associating Knowledge Base article with Portal in Dynamics 365.”

  1. Pingback: Using the Content Access Level for KB Articles in Customer Self-Service Portal – Nishant Rana's Weblog
  2. Pingback: Portal Blog Post List – Nishant Rana's Weblog
  3. Pingback: Associating Knowledge Base article with Portal in Dynamics 365. - Microsoft Dynamics CRM Community

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