Associating Knowledge Base article with Portal in Dynamics 365.


Suppose we have setup the Community Portal and we want to configure Knowledge Base articles with the Portal.

For this, we need to go to Settings à Service Management à Embedded Knowledge Search

Specify the Portal URL and other settings

Once the setup is done, go to Support page in the portal and perform a search

Clicking on the search result opens up the article in the portal.

Hope it helps..

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

3 thoughts on “Associating Knowledge Base article with Portal in Dynamics 365.”

  1. Pingback: Associating Knowledge Base article with Portal in Dynamics 365. - Microsoft Dynamics CRM Community
  2. Pingback: Portal Blog Post List – Nishant Rana's Weblog
  3. Pingback: Using the Content Access Level for KB Articles in Customer Self-Service Portal – Nishant Rana's Weblog

Please share your thoughts

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out /  Change )

Google photo

You are commenting using your Google account. ( Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. ( Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out /  Change )

Cancel

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.