Using Shared Mailbox and Queue in CRM for implementing generic email address in Dynamics 365 and Exchange Online.

Recently, we had a requirement to send email to customers using a generic email address like from Dynamics CRM (& Exchange Online).

The way we can implement this is through Shared Mailbox and Queue in CRM Online.

Log in to the Administration Portal

Select Shared mailboxes

Members can be added to the Shared Mailbox

Now back in CRM assign the email id to a particular queue.

Now sending an email activity with From as Queue and to as one of the user inside CRM.

Open the user’s mail box.

Make sure we have done Test and Enabled Mailbox for the Shared Email Box and have set Incoming and Outgoing Email as Server-Side Synchronization.

Hope it helps..

System.Security.SecurityException: That assembly does not allow partially trusted callers while using HttpUtility.UrlEncode in CRM


We got the below error in one of our Sandboxed Plugins

“System.Security.SecurityException: That assembly does not allow partially trusted callers”.

We realised it was because of using System.Web.HttpUtility class

We replaced it with EscapeDataString method and this fixed the issue.


Helpful thread

Hope it helps..

LINQ: GroupBy, Sum and EntityCollection in CRM

Just sharing a sample code that could be used for group by and sum operation on EntityCollection.

Suppose below is the output that we want

We can use the below code for that.

// select categoryid, final forecast, final awards from SubCategory Entity
// category id is lookup in SubCategory Entity

EntityCollection result = orgProxy.RetrieveMultiple(new FetchExpression(fetch));

var details = from r in result.Entities.AsEnumerable()
group r by new
groupByCategoryID = ((EntityReference)r.Attributes["categoryId"]).Id.ToString()
into g
select new
sumFinalForecast = g.Sum(x => Convert.ToInt32(x.Attributes["finalforecast"])),
sumFinalAwards = g.Sum(x => Convert.ToInt32(x.Attributes["finalawards"])),
categoryId = g.Key.groupByCategoryID

// update the parent record
foreach(var detail in details)
Entity entityUpdate = new Entity("category");
entityUpdate.Id = new Guid(detail.categoryId);
entityUpdate.Attributes["totalfinalforecast"] = detail.sumFinalForecast;
entityUpdate.Attributes["totalfinalawards"] = detail.sumFinalAwards;

Hope it helps..

Missing Action (message) in Plugin Registration Tool

Recently we created a new created Action and it twas not showing up in Plugin Registration Tool.

Closing and restarting the Plugin Registration tool fixed it.

Hope it helps..

Using WebClient to call external service from CRM Online Sandboxed Plugin (HTTP POST and JSON)

Sharing a sample code that can be used to send JSON data using POST to an external service inside CRM Online Plugin. As plugin runs in sandbox mode we cannot reference Newtonsoft’s JSON.NET library The other option could be to use ILMerge, which isn’t that elegant.

Here, basically we are passing some information related to lead to an external service on Post Create of it.

using Microsoft.Xrm.Sdk;
using System;
using System.IO;
using System.Net;
using System.Runtime.Serialization.Json;
using System.Text;

namespace MyTestPlugin

 public class Lead
 public string Topic { get; set; }
 public string FullName { get; set; }
 public string Email { get; set; }

 public class MyPluginClass : IPlugin
 public void Execute(IServiceProvider serviceProvider)
 // Obtain the execution context from the service provider.
 IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));

 // The InputParameters collection contains all the data passed in the message request.
 if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
 // Obtain the target entity from the input parameters.
 Entity entity = (Entity)context.InputParameters["Target"];

 using (WebClient client = new WebClient())
 var myLead = new Lead();
 myLead.Topic = entity.Attributes["subject"].ToString();
 myLead.FullName = entity.Attributes["fullname"].ToString();
 myLead.Email = entity.Attributes["emailaddress1"].ToString();

 DataContractJsonSerializer serializer = new DataContractJsonSerializer(typeof(Lead));
 MemoryStream memoryStream = new MemoryStream();
 serializer.WriteObject(memoryStream, myLead);
 var jsonObject = Encoding.Default.GetString(memoryStream.ToArray());

 var webClient = new WebClient();
 webClient.Headers[HttpRequestHeader.ContentType] = "application/json";
 var code = "key";
 var serviceUrl = "" + code;

 // upload the data using Post mehtod
 string response = webClient.UploadString(serviceUrl, jsonObject);
 catch (Exception ex)
 throw new InvalidPluginExecutionException(ex.Message);

Hope it helps..

Configure Automatically suggest knowledge articles using Cognitive Services Text Analytics (Preview) in Dynamics 365 (online)

As a first step, we need to set up Text Analytics Service and connect it to our CRM Online. Follow the below post for that

Next, we need to set up Knowledge Search field settings

For this go to Settings – Service Management and click on Knowledge Search field Settings

There click on New to create a new Search Model record.

Below we have specified case as our source entity. Click on Save.

Next, we need to define Keyword fields for our model, click on + to create a new text analytics entity mapping record.

To keep things simple, we have selected entity as Case and Field as Case Title based on which suggestions will be made. Save the record.

Click on Activate to activate the model.

Next, we need to modify the Case form to include knowledge base suggestions

Open the Conversation Tabs, go to Knowledge Base Search and select Text Analytics for Give Knowledge base suggestions as described below and publish the form

Open any of the case record, go to KB Records. Here based on the Case Title, the text analytics picks up the keyword “Delay” and shows/suggests the corresponding KB Articles matching that keyword.

Get all the details here

Hope it helps..