Single Instance / Organization Considerations in Dynamics 365 Customer Engagement / Dynamics CRM

Let us start from the scenario that the enterprise has decided to use Microsoft Dynamics CRM /365 CE as a preferred customer relationship solution for their organization.

For a large enterprise and/or having multiple different departments, the first question that comes up is, do they need to have a single instance or organization or multiple instance or organization. Well, that decision is not that easy but one thing is for sure the decision should be made as early as possible in the project.

Well you could refer to these posts that could help us to make the decision

Now suppose we have made the decision to go with the single instance \ organization, so what are some of the key points we need to consider.

There could be multiple ways of implementing and defining the segregation layer as well as what needs to be shared from data and customization perspective among the different business units, the most important being the security model and the business unit structure being one of the key components of it.

Check out the below Webinar –

also listen to the below podcast to get some guidance around the setting up the security model

In one of our projects, the way we segregated different departments, after defining the appropriate business unit structure, was by having the Business Unit lookup (custom field) in all the common entities that were being shared by the departments and populating that field accordingly, every time record is created either through User Interface or through code and to refer the same field in the customizations (plugin, workflow etc.) as and when applicable.

In the other project, we were referring to the Business Unit lookup field in the System User / Team Entity.

Well there could be multiple ways of doing the same with its own pros and cons.

But what if you have already implemented for one of the units and didn’t consider that the same instance would need to be extended to accommodate the different business unit(s).

Well, then it is time to modify a couple of things to make the Business Unit structure scalable (if it is not).

Let us go through the each of the main components one by one and how they can be segregated among different business units.

Wrong root business unit name?

Set Parent Business Unit lookup field as optional, open the Business Unit record and rename it.

Need to rename the organization?

For Online à

Navigate to Admin Portal, select the instance and click on edit and update the organization name and if required the URL as well as shown below.

For On-Premise à

  • Follow the below steps to update the Display Name

  • Updating Organization Database Name


Create separate new Main forms for different business units.

Enable appropriate security roles for the Form.



Reuse the fields that are common instead of ending up creating a large number of fields.

Field security profiles can also be used if required when certain entity’s records are shared across the business unit and we want to hide the sensitive information.

Business Rules

Business rule can be configured to run on the scope of Form instead of the Entity.


For Dashboards, we can enable the security roles.


  • Use scope fields to make sure the workflows fire appropriately.
  • Or put the first step to check for which business unit it is firing (depends on the segregation logic implemented)


Have a field in the records to identify to which Business Unit it belongs to and check for this field as the first thing in the plugin or check for the Business Unit of the user under whose context the plugin is getting fired or use the secure \ unsecure configuration etc. it purely depends upon the way the segregation logic has been implemented.


Use SLA lookup field to apply the SLA dynamically through plugin or workflow.

Business Process Flow

If there are multiple business process flow, make sure appropriate one is applied

Apply business process flow while creating an entity record.

There would be multiple other key points to be considered apart from the one listed above specific to each implementation; the above points are some of the things that can be taken as guidelines.

Lastly we must consider  creating different apps for different department \ teams\ users and add required solution components to it.

Design custom business apps by using the app designer

Please feel free to add comments and share your thoughts.

Hope it helps..

The workflow cannot be published or unpublished by someone who is not its owner error while importing solution in Dynamics 365 CE

Recently after upgrade of our Dynamics 365 CE from 8.2 to 9.1, when the System Administrator tried importing the solution (managed), he got the below error

The workflow cannot be published or unpublished by someone who is not its owner.

Error while importing workflow {ec05f40d-fd14-46ab-96b3-be1f5b108ef3} type Workflow name Marketing List – Update CT Relationship: The workflow cannot be published or unpublished by someone who is not its owner.

What the error says is that the user who is importing the solution needs to be the owner of the workflow that is there in that solution.

The thing was that we have never got this issue earlier for that System Admin user and we would have imported the solution at least 10 times earlier as well. This time the only thing different was that it was in the newer version 9.1

Changing the owner of the workflow and assigning it to the one who is importing will fix this issue. However interestingly and as expected when we tried importing the same solution using a different system administrator (again not the owner of the workflow in the target system), the import was successful with warning.

“The original workflow definition has been deactivated and replaced”

Read the below post to understand how workflows are managed internally

Please share your thoughts, if someone has faced this issue recently and how they managed to fix this?

And what caused the issue to the first system admin and worked for the other.

Requesting the backup of Microsoft Dynamics 365 Online Database

In theory, requesting the backup of the online database seems very easy and straightforward. We basically need to raise a support ticket with Microsoft and provide the following details.

  • SQL Version – Standard or Enterprise
  • SQL Year of the version. In our case it was (Microsoft SQL Server 2016 (SP1) (KB3182545) – 13.0.4001.0 (X64) Oct 28 2016 18:17:30 Copyright (c) Microsoft Corporation Standard Edition (64-bit) on Windows Server 2016 Datacenter 6.3 <X64> (Build 14393)
  • Global Admin E-mail Address – to who the backup will be shared.

We had requested the same, some 3 weeks back. In our case, the Database size of our production was around 600 GB out of which 200 GB were occupied by Audit Data. For some business-specific reason, we wanted to have the backup of Audit Data with us before we delete it. Now, this Audit has a separate story with it, when we tried deleting it from UI we got the SQL Time Out issue and on raising the support ticket when Support Team tried the same through back end it, resulted in our Production Server being down briefly for few minutes. We also tried to take the back up through 3rd party tools using SSIS, however again we ran into some issue where the tool was not able to pull the Audit Data for few of the entities.

Well to cut the story short, it is around 21 days after we raised the request, and we are yet to receive the backup of our production database, we have been told that support team is actively working on it and it is because of the large size of the organization.

Will keep posting the update on the backup and the Audit deletion.

The purpose of this blog post was to share that certain things might seem straightforward and would have taken maximum few hours, could still run into issues and challenges causing delays. So, when we plan for it we need to aware of these factors as well.

Hope it helps..

HideCustomAction and Display \ Enable rule in Dynamics 365

Imagine a scenario where we have both the disable rule and HideCustomAction implemented for a ribbon button. Let us see with an example what will happen in this scenario.

First, let us implement the display rule to hide the Delete button from Contact form when it is in a disabled state.

For active record à

We can see the delete button in the command bar.

For disabled record à The delete button is not visible.

Now let us hide the button using HideCustomAction

Interestingly the Delete button is not available in case of the active contact record this time.

The reason for this is because the HideCustomAction button removes the specified node from the ribbon so that it is not rendered instead of hiding it. Therefore any other enable or display rules are not applied to that button.

Hope it helps..

Plugin on Pre-Validation Stage in Dynamics 365 CE

Recently we had a requirement to delete the Account record without deleting the associated Contact records.

If we try deleting the account record we’d get the following message box

The relationship definition can’t be updated as well to achieve this

So, we wrote a plugin on the pre-validation stage of pre-delete event of Account, which will retrieve and loop through all the child contact records and set its parent customer field as null.

In case of pre-operation the child records were not available.

public void Execute(IServiceProvider serviceProvider)
ITracingService tracingService = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
IPluginExecutionContext pluginContext = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService organizationService = serviceFactory.CreateOrganizationService(pluginContext.UserId);
EntityReference targetEntity = (EntityReference)pluginContext.InputParameters["Target"];
QueryExpression getContacts = new QueryExpression("contact");
getContacts.Criteria.AddCondition(new ConditionExpression("parentcustomerid", ConditionOperator.Equal, targetEntity.Id));EntityCollection allContacts = organizationService.RetrieveMultiple(getContacts);foreach (Entity contact in allContacts.Entities)
Entity contactToBeUpdated = new Entity("contact");
contactToBeUpdated.Id = contact.Id;
contactToBeUpdated.Attributes["parentcustomerid"] = null;


Another practical scenario

Hope it helps..

The record could not be deleted because of an association exception in Dynamics 365

Recenlty while trying to delete product records, we got the below error.

The quick way to figure out which associated entity’s record could have restricted the deletion of the record, open the 1:N relationship for the entity.

Search for any Parental, Referential Restrict Delete or any System relationship that has Restrict set for Delete action.

In our case it was the System relationship of Product with Opportunity Product

With Restrict Behavior set for Delete action.

Deleting all the opportunity product record allowed us to delete the Product records.

Hope it helps..

Sample code to retrieve more than 5000 records using FetchXML in CRM


Sharing a sample code to retrieve more than 5000 records using the Fetch XML.

Version 1 :

private List<Entity> GetTotalRecordsfromFetch(string fetchXML, IOrganizationService orgService)
List<Entity> lstEntity = new List<Entity>();

int fetchCount = 5000;
int pageNumber = 1;
string pagingCookie = null;

while (true)
// Build fetchXml string with the placeholders.
string xml = this.CreateXml(fetchXML, pagingCookie, pageNumber, fetchCount);
RetrieveMultipleRequest fetchRequest = new RetrieveMultipleRequest
Query = new FetchExpression(xml)

var returnCollections = ((RetrieveMultipleResponse)orgService.Execute(fetchRequest)).EntityCollection;

if (returnCollections.Entities.Count >= 1)

if (returnCollections.MoreRecords)

results.pagingCookie = returnCollections.PagingCookie;
// If no more records in the result nodes, exit the loop.

return lstEntity;

public string CreateXml(string xml, string cookie, int page, int count)
StringReader stringReader = new StringReader(xml);
XmlTextReader reader = new XmlTextReader(stringReader);

XmlDocument doc = new XmlDocument();

XmlAttributeCollection attrs = doc.DocumentElement.Attributes;

if (cookie != null)
XmlAttribute pagingAttr = doc.CreateAttribute("paging-cookie");
pagingAttr.Value = cookie;

XmlAttribute pageAttr = doc.CreateAttribute("page");
pageAttr.Value = System.Convert.ToString(page);

XmlAttribute countAttr = doc.CreateAttribute("count");
countAttr.Value = System.Convert.ToString(count);

StringBuilder sb = new StringBuilder(1024);
StringWriter stringWriter = new StringWriter(sb);

XmlTextWriter writer = new XmlTextWriter(stringWriter);

return sb.ToString();

Version 2 :

private static List<Entity> GetTotalRecordsFetchXML(OrganizationServiceProxy orgProxy, string fetchXML)
XDocument xDocument = XDocument.Parse(fetchXML);
var fetchXmlEntity = xDocument.Root.Element("entity").ToString();

EntityCollection entityColl = new EntityCollection();
List<Entity> lstEntity = new List<Entity>();
int page = 1;

entityColl = orgProxy.RetrieveMultiple(new FetchExpression(
string.Format("<fetch version='1.0' page='{1}' paging-cookie='{0}'>" + fetchXmlEntity + "</fetch>",
SecurityElement.Escape(entityColl.PagingCookie), page++)));

while (entityColl.MoreRecords);

return lstEntity;

Hope it helps..

Missing RemoveListMembersListRequest in CRM.

In one of our recent implementations, we were working with Marketing List which could be in millions.

So we had the recent request wherein we split the marketing list into groups.

For adding members to a marketing list we have the following request


which is quite efficient as we can add multiple members in a single request.

However, when it comes to removing a member from marketing, we do not have a corresponding Remove request like RemoveListMembersListRequest.

We only have RemoveMemberListRequest, which only removes 1 member at a time, which is highly inefficient when we are taking in consideration large number of records.

Kindly vote up for this idea !!

More details

System.Security.SecurityException: That assembly does not allow partially trusted callers while using HttpUtility.UrlEncode in CRM


We got the below error in one of our Sandboxed Plugins

“System.Security.SecurityException: That assembly does not allow partially trusted callers”.

We realised it was because of using System.Web.HttpUtility class

We replaced it with EscapeDataString method and this fixed the issue.


Helpful thread

Hope it helps..

Using ILMerge for Plugin in CRM

If we make use of external assembly in our Plugin (sandboxed) we will get the exception of FileNotFound.

So here we can make use of ILMerge which basically merges the assembly referenced and the plugin into a single assembly.

Install the following NuGet Package.

This adds the following files in our Plugin project.

We need to set Copy Local as true for all our referenced assembly that we want to merge with our plugin.

We need to set Copy Local as false for all other assemblies that we do not want to be merged with plugin.

Just build the project and we are done.

The assembly inside Reflector: –

Hope it helps.

Using WebClient to call external service from CRM Online Sandboxed Plugin (HTTP POST and JSON)

Sharing a sample code that can be used to send JSON data using POST to an external service inside CRM Online Plugin. As plugin runs in sandbox mode we cannot reference Newtonsoft’s JSON.NET library The other option could be to use ILMerge, which isn’t that elegant.

Here, basically we are passing some information related to lead to an external service on Post Create of it.

using Microsoft.Xrm.Sdk;
using System;
using System.IO;
using System.Net;
using System.Runtime.Serialization.Json;
using System.Text;

namespace MyTestPlugin

 public class Lead
 public string Topic { get; set; }
 public string FullName { get; set; }
 public string Email { get; set; }

 public class MyPluginClass : IPlugin
 public void Execute(IServiceProvider serviceProvider)
 // Obtain the execution context from the service provider.
 IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));

 // The InputParameters collection contains all the data passed in the message request.
 if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
 // Obtain the target entity from the input parameters.
 Entity entity = (Entity)context.InputParameters["Target"];

 using (WebClient client = new WebClient())
 var myLead = new Lead();
 myLead.Topic = entity.Attributes["subject"].ToString();
 myLead.FullName = entity.Attributes["fullname"].ToString();
 myLead.Email = entity.Attributes["emailaddress1"].ToString();

 DataContractJsonSerializer serializer = new DataContractJsonSerializer(typeof(Lead));
 MemoryStream memoryStream = new MemoryStream();
 serializer.WriteObject(memoryStream, myLead);
 var jsonObject = Encoding.Default.GetString(memoryStream.ToArray());

 var webClient = new WebClient();
 webClient.Headers[HttpRequestHeader.ContentType] = "application/json";
 var code = "key";
 var serviceUrl = "" + code;

 // upload the data using Post mehtod
 string response = webClient.UploadString(serviceUrl, jsonObject);
 catch (Exception ex)
 throw new InvalidPluginExecutionException(ex.Message);

Hope it helps..

Add hyperlink (and button) in Form Notification in Dynamics 365 (CRM 2016 and earlier)

Recently we were working on a requirement wherein we wanted to add a hyperlink to the Notification that we were showing on the form.

For this we can use the following Jscript library

The JScript code:


Clicking on Details opens the page specified in the callback function.

The other option is to show hyperlink within a web resource and putting it inside the form.

Hope it helps..

Using MediaWiki API for Showing content of Wikipedia page inside Dynamics 365 form


Recently we had a requirement to show content of Wikipedia page and display it inside CRM in one of the entities form.

For this purpose, we can make use of “MediaWiki web service API.”

To create the query, we can use the below tool

The html source code

<!DOCTYPE html>
<html xmlns="">
<script src=""></script>
<script type="text/javascript">

function SetWikiContent() {

// get country name from crm form
if (Xrm.Page.getAttribute("new_name") != null) {

var title = Xrm.Page.getAttribute("new_name").getValue();

// set the url
var url = "" + title + "&prop=text&section=0&callback=?";

$.getJSON(url, function (data) {
for (text in data.parse.text) {
var text = data.parse.text[text].split("
var pText = "";

for (p in text) {
//Remove html comment
text[p] = text[p].split("<!--");
if (text[p].length > 1) {
text[p][0] = text[p][0].split(/\r\n|\r|\n/);
text[p][0] = text[p][0][0];
text[p][0] += "
text[p] = text[p][0];

//Construct a string from paragraphs
if (text[p].indexOf("
") == text[p].length - 5) {
var htmlStrip = text[p].replace(/<(?:.|\n)*?>/gm, '') //Remove HTML
var splitNewline = htmlStrip.split(/\r\n|\r|\n/); //Split on newlines
for (newline in splitNewline) {
if (splitNewline[newline].substring(0, 11) != "Cite error:") {
pText += splitNewline[newline];
pText += "\n";
pText = pText.substring(0, pText.length - 2); //Remove extra newline
pText = pText.replace(/\[\d+\]/g, ""); //Remove reference tags (e.x. [1], [4], etc)


<body onload="SetWikiContent();">

The helpful article

Hope it helps..

Simple Bing Map HTML Web Resource to show Country location in Dynamics 365

Just sharing a HTML Web resource code to show Country location inside the map using name of the country.

Source Code: –

<!DOCTYPE HTML PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">
<title>My Bing Map</title>
<script charset="UTF-8" type="text/javascript" src=""></script>
<script type="text/javascript">
var map = null;

// get the bing map key
var credentials = "AvYH87t36Tv3ybyYagU9HUZKjsrWO2Hcup3nu1fmNhpenHKO_xxxxx";

function GetMap() {

// countryName - name of the country from the CRM's form
var countryName = parent.Xrm.Page.getAttribute("new_name").getValue();

// calling virtual earth api
var geocodeRequest = "" + countryName + "&key=" + credentials + "&jsonp=GeocodeCallback";


function GeocodeCallback(result) {

if (result && result.resourceSets && result.resourceSets.length > 0 && result.resourceSets[0].resources && result.resourceSets[0].resources.length > 0) {

var coordinates = result.resourceSets[0].resources[0].point.coordinates;
var centerPoint = new Microsoft.Maps.Location(coordinates[0], coordinates[1]);

map = new Microsoft.Maps.Map(document.getElementById("mapDiv"),
credentials: credentials,
center: centerPoint,
mapTypeId: Microsoft.Maps.MapTypeId.road,
zoom: 5

var pushpin = new Microsoft.Maps.Pushpin(map.getCenter());

function CallRestService(request) {
var script = document.createElement("script");
script.setAttribute("type", "text/javascript");
script.setAttribute("src", request);
<body onload="GetMap();">
<div id='mapDiv' style="position: relative; width: 600px; height: 300px;"></div>

Check this helpful post as well

Hope it helps..

Deployment Manager – To create a new organization, the wizard must remove the current organization in Dynamics 365 message.

While creating a new organization using Deployment Manager we got the below message

It was because we had entered the Workgroup Product key which restricts it to only organization.

Changing the product key to the server one, allowed creating the new organizations.

Hope it helps..

SSRS Fetch XML based CRM Online Report performance in Dynamics 365


Recently we were analyzing the performance of a fetch xml based online report.

The report was running against opportunity, and had 4 data set in it. Custom entity A and custom entity B were n – 1 related to opportunity.

Data Set Opportunity 13000 records
Data Set for Custom Entity A used for Lookup 100 records
Data Set for Custom Entity B used for Lookup 8000
Data Set for Tasks Activity used for Lookup 130000 records

More on Lookup Function in SSRS

Running without filter 107 seconds
Filter Last 6 months 94 seconds

We then updated the report’s design, to include only one Dataset by using link entities in the main dataset’s fetch xml. We got the below result

Running without filter 280 seconds
Filter Last 6 months 10 seconds

Another variation we tried was having two Dataset, one for opportunity and another one for tasks to be used for lookup.

Running without filter 50 seconds
Filter Last 6 months 50 seconds

The last variation we tried was using only one Dataset for Opportunity in the main report and the drill down report for Tasks

Running without filter 34 seconds
Filter Last 6 months 7 seconds

It clearly shows that the most efficient way of implementing is through the usage of drill down report, only glitch here is user needs to click on the main report to get the details.

Using single dataset is efficient for subset of records, however it can take long time if it runs on huge number of records in which case lookup performs better.



Hope it helps..

Using Lookup, LookupSet and Multilookup function in SSRS (Dynamics 365)

Using the Lookup, LookupSet and Multilookup functions we can basically combine values from 2 different data set.

The definition of them are

Lookup/LookupSet/Multilookup(source_expression, destination_expression, result_expression, dataset)

source expression – the field from the source data set (for e.g. primary key)

destination expression – the field to be matched from the destination dataset (sort of foreign key)

result expression – the field whose value has to be returned from the destination dataset

dataset – destination dataset name.

For e.g. we have custom entity Team and Team Members (1 à n)

We have following two DataSet one for Team and one for Team Members.

  1. DSTeam

  1. DSPlayer

The sample report has the Tablix which is bound to DSTeam and has two columns one which is bound new_name field of DSTeam dataset and the second column which gets the player name from DSPlayer dataset.


Lookup function picks the “first matching value” from the second dataset DSPlayer.

To get all the matching we need to use the LookupSet function (along with Join)


To understand Multilookup, let us create one more entity Tournament that will have a text attribute which stores comma separated team name.

Let us create one more dataset DSTournament and bound it to a new table. Which have one column which lists the Tournament name and the other column that does the multilookup to DSPlayer to get the player name.

It brings the first matching value, by searching (doing lookup) on multiple value i.e. India and South Africa

Hope it helps..

Nice Videos on understanding “Package Deployer Tool” and “Configuration Migration Tool” in CRM.

While going through various videos on Microsoft Dynamics CRM, found these 2 nice videos on Package Deployer Tool and Configuration Tool.

Do check it out

Hope it helps..

“​SharePoint Attachment Extractor & Metadata Manager” tool for Microsoft Dynamics CRM

Two of the most common requirements of the users while using OOB CRM and SharePoint integration have been

  • To associate some sort of metadata with the  document being uploaded from CRM
  • Moving attachments from notes of a particular record to the corresponding folder in SharePoint.

Finally we have a tool than enhances the Out the box integration between CRM and SharePoint and provides these features (in a fully supported manner)

Get all the details here :

The tool has been developed by one of my closest friends and now also a MVP for Microsoft Dynamics CRM – Debajit Dutta.

The ‘distinct’ attribute is not declared error while trying to import solution in CRM 2016 (and earlier)


Got this error while trying to import a managed solution in CRM 2016 Online.

During analysis we figured out that it was pointing to one of the charts created for System User Entity. It seemed like chart’s xml was modified after export and then imported. The xml definition of the chart contained distinct keyword.

Removing the distinct keyword from the Chart definition and importing it back and then importing the managed solution with this updated chart got imported without any error.

Hope it helps..

IPluginExecutionContext Depth is 2 in Create Plugin during Import of records in CRM 2015 (and earlier)

We had one of our plugins on Create of Opportunity however during the import of the Opportunity record it was not working properly. We had the Depth check in our plugin code to check for infinite loop as the same plugin was being used for Update also.

After some debugging we realized that Depth value is 2 instead of 1 during import.

To test this, we created a sample plugin for create of Test entity record and then imported the Test entity records.

As expected the import failed and we got our custom exception in it.

Hope this helps..

Sample code to update Access Mode of System User in C# (CRM 2016 or earlier)

Recently had a requirement to set Access Mode of around 500 users to Administrative from Read – Write. We wrote an on demand workflow for that. However, running that workflow on those 500 records in a batch of 100 records was causing them to stuck in waiting stage and we had to then manually resume those workflow instance. So we ended up writing a Console Application for that.

   QueryExpression queryExpression = new QueryExpression();
            queryExpression.EntityName = "systemuser";
            queryExpression.ColumnSet = new ColumnSet();

            ConditionExpression conditionExpression1 = new ConditionExpression();
            conditionExpression1.AttributeName = "tk_businessarea";
            conditionExpression1.Operator = ConditionOperator.Equal;

            ConditionExpression conditionExpression2 = new ConditionExpression();
            conditionExpression2.AttributeName = "isdisabled";
            conditionExpression2.Operator = ConditionOperator.Equal;

            // access mode ==> 0 --> Read Write and 1 --> Adminstrative
            ConditionExpression conditionExpression3 = new ConditionExpression();
            conditionExpression3.AttributeName = "accessmode";
            conditionExpression3.Operator = ConditionOperator.Equal;

            queryExpression.Criteria.FilterOperator = LogicalOperator.And;

            EntityCollection entityColl = organizationProxy.RetrieveMultiple(queryExpression);
            foreach(var entity in entityColl.Entities)
                Entity userEntity = new Entity("systemuser");
                userEntity.Id = entity.Id;
                userEntity.Attributes["accessmode"] = new OptionSetValue(0);

Hope it helps !!

Generic SQL error in CRM 2015 Online (and earlier)

Recently we were getting the Generic SQL Error in one of our Plugin which was registered in Create of Opportunity Line.

The scenario was that on qualifying the lead, opportunity was getting created and we had Async Plugin on Create of Opportunity that will create an Opportunity Line and had Sync Plugin on Create of Opportunity Line that was updating the parent Opportunity. This issue was occurring randomly.

We observed the following, that if both the Plugin are registered as Sync or Async the issue doesn’t occur. It also doesn’t occur if we have Opportunity Plugin on Create as Sync and the one on Opp. Line as Async.

The other way of solving the issue was to introduce delay before updating the Parent Opportunity from the child opportunity line create Plugin.

Hope this helps..

SandboxFault.ThrowIfGuidEmpty: entityId in CRM 2015.


We had one of our Plugins registered in RetrieveMultiple of an entity. And one of the JavaScript was using FetchXML to retrieve that particular entity records. This JavaScript was throwing the following exception

Putting the Guid.Empty check for the OutputParameter EntityCollection fixed the issue.

Hope it helps..

“The content of the import file is not valid. You must select a text file” – Error on Solution Import in CRM 2015 (and earlier)


We got this issue while importing (managed) solution from dev to test organization. We had recently deleted one of our existing 1 – n relationship and had created a new n – n relationship between those entities. The issue was that the new relationship had exactly the same schema name as the old relationship which we deleted.

The solution was to delete the newly created n – n relationship in Dev and create a new one with different schema name. After this change we were able to import the solution successfully.

Hope it helps..

Sample code to close a quote as won using WinQuoteRequest in CRM 2016 (and earlier)

Just sharing a sample code to close quote as won through C#

WinQuoteRequest winQuoteRequest = new WinQuoteRequest();
Entity quoteClose = new Entity("quoteclose");
quoteClose.Attributes["quoteid"] = new EntityReference("quote", new Guid("015816C2-2F10-E611-8112-3863BB353ED0"));
quoteClose.Attributes["subject"] = "Quote Close" + DateTime.Now.ToString();
winQuoteRequest.QuoteClose = quoteClose;
winQuoteRequest.Status = new OptionSetValue(-1);

Hope it helps..

Using Rollup fields with Account Hierarchy in CRM 2015.

We recently had a requirement wherein we had one custom entity Financial Detail associated to Account as many to one relationship.

i.e. One account record can have multiple Financial Details records associated.

We had this field Total (currency) in Financial Detail entity of type currency.

The requirement was to have sum of Total of all related Financial Details records of the Account record plus of any Sub Accounts (child accounts up to n level).

It would have been painful if we had to implement the same using Plugin.

This we can achieve easily using Rollup Field in Account

Below is the definition of the Roll up field named Total Rollup

  • Set Hierarchy as Yes.
  • Select Financial Details as the related entity.
  • Filter based only Active records.
  • In Aggregation specify Sum of Total (currency field in Financial Details record).


Hope it helps.

Set PartyList field To in Email in CRM 2015 (and earlier)

Sample code to set the PartyList field for Email Activity.

function setContact() {

var partlistData = new Array();
partlistData[0] = new Object();

// guid of the record
partlistData[0].id = "8B2AD82B-30D6-E511-811F-3863BB356F90";

// name of the record
partlistData[0].name = "Hugh Grant";

// entity schema name
partlistData[0].entityType = "contact";


Hope it helps..