Apply SLA choosing the SLA in the SLA lookup field for the SLA Enabled Entities in Dynamics 365 CE


One of the enhancements that came in SLA (CRM 2016 Update 1), which I feel has got unnoticed by few, is choosing the SLA manually using the SLA lookup field.

As we all know SLA comes already enabled for Case Entity and can be enabled for the below entities

Account, Contact, Order, Invoice, Quote, Opportunity, Lead, Activity Entities.

Basically, the above entities have SLA lookup field already created for them.

We can also Enable SLA for custom entities and activities, which will create the SLA lookup field in it.

Add the field on the form and select the appropriate SLA, and that selected SLA will be applied to that record.

It saves us from defining multiple SLA Items for an SLA to be applied as DEFAULT or to use the entitlements to achieve the same.

Hope it helps..

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

4 thoughts on “Apply SLA choosing the SLA in the SLA lookup field for the SLA Enabled Entities in Dynamics 365 CE”

Please share your thoughts

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Power Melange

Power Melange By Shalinee

Clavin's Blog

Power Automate - Power Apps - SharePoint Online - Azure - Nintex - K2 - Artificial Intelligence

Sat Sangha Salon

An Inquiry in Being

The Indoencers

The Influencers & Influences of Indian Music

Monika Halan's blog

Hand's-free money management

D365 Demystified

A closer look at Microsoft Dynamics 365.

Microsoft Mate (msftmate) - Andrew Rogers

Experienced consultant primarily focused on Microsoft Dynamics 365 and the Power Platform

Knowhere365

Specific topics by Django Lohn on the whole Microsoft365 Stack

Manmit Rahevar's Blog

One Stop Destination for Microsoft Technology Solutions

MG

Naturally Curious

Brian Illand

Power Platform and Dynamics 365

Steve Mordue MVP

A Microsoft Business Applications MVP

Subwoofer 101

Bass defines your home theater

SQLTwins by Nakul Vachhrajani

SQL Server tips and experiences dedicated to my twin daughters.

Everything D365

Discovering Azure DevOps and D365 Business Applications

Tech Wizard

Lets do IT Spells

Two Bite Tips

Valuable Tips To Grow Your Business

XRM Tricks (Power Platform & Dynamics CRM )

Power Platform & Dynamics CRM

CRM TIPS BY PRM

Mail to crmtipsbyprm@gmail.com for queries and suggestions

nijos.dev

Giving back to the community what I have learned

xrm CRM Dynamics

Dynamics CRM Technical & Functional Info

Dynamics 365 Blogs - Explained in unique way

Sometimes you need to look at things from different perspective.

CRM Keeper

Dynamics 365 Customer Engagement, CRM, Microsoft CRM, Dynamics CRM

EVOLVED365

Step into the world of a Dynamics 365 Consultant

Dianamics PCF Lady

Diana & Dynamics 365 & Power Platform

Sara Lagerquist

No Code Customization Concepts

innovativeaj

developer, designer, writer, fun loving, patriotic, humble and a sweet person inside out :) love and respect people who have a great sense of humor.

Temmy Wahyu Raharjo

Dreaming to be a clean coder and TDD minded programmer.

Transform 365

We blog about problems we face and code we write to help others

Virendra Agrawal's Blog

Blogs, News and Insights of Dynamics 365 world

Jukka Niiranen

Thinking forward about Microsoft Power Platform

Amar Singh

Share your knowledge. It’s a way to achieve immortality.

Lokin Shah

Dynamics 365 - Sharing edge cases and ideas

%d bloggers like this: