New Subject Control for the subject entity in Dynamics 365 Customer Service (2021 Release Wave 2)


It becomes difficult to find and select the appropriate subject if there are too many subjects defined as one has to manually traverse across the subject tree hierarchy.

Also, check – Differences between Subject and Category Entity

We now have new subject control introduced as part of 2021 Release Wave 2

  • It allows for easy viewing of the subject tree hierarchy.
  • Search across parent and child nodes.
  • Highlighting the search results.

Below is our sample Subject

Old experience

  • No Search Capability

2021 Release Wave 2

  • We can now perform a search

  • We can search across the parent and child nodes and also the search results are highlighted as shown below

Check out the Release Wave 2 Plan

Microsoft Dynamics 365 2021 release wave 2 plan overview | Microsoft Docs

Hope it helps..

 

Advertisements