Existing Contact records are not opening from All Contacts view in Dynamics 365 July Update.


Recently while trying out Dynamics 365 July Update, I ran into an interesting issue.

I had to update one of the existing contact records, however, while clicking on the record, it was opening new contact form instead of opening the existing record.

I observed that it was happening when I was doing it from the All Contacts view.

Clicking on Alex Simmons opens the new contact form instead of opening existing recordà

On changing the view to Active Contacts and clicking on Alex Simmons

Opens the Alex Simmons record properly.

Is anyone else also facing the same?

 

The workaround you’d find in the comments below  –>

Resolution
Go to Settings > Customization > Customize the System > Entities > Contacts >  Views > open All Contacts view.
Add Columns > select any column > click on OK.
Select this newly added column in view and click on ‘Remove’ button.
Click on Save and close & publish all customizations.
Do Ctrl + F5 and  the behaviour starts working as expected

 

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

8 thoughts on “Existing Contact records are not opening from All Contacts view in Dynamics 365 July Update.”

  1. Resolution
    Go to Settings > Customization > Customize the System > Entities > Contacts >  Views > open All Contacts view.
    Add Columns > select any column > click on OK.
    Select this newly added column in view and click on ‘Remove’ button.
    Click on Save and close & publish all customizations.
    Do Ctrl + F5 and  the behaviour starts working as expected

    Liked by 1 person

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