Microsoft Dynamics 365 – Page 14 – Nishant Rana's Weblog

Using Microsoft Copilot Studio to create Copilot for Teams channel with Dataverse as Knowledge source – Copilot / Dataverse

Below are the quick steps to create a copilot with Dataverse as the Knowledge source and Teams as the channel

Open the Microsoft Copilot Studio site https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio

Select the Try free option to get started.

Select the appropriate environment and click on New copilot option (Create+)

A screenshot of a computer

Description automatically generated

Select Create

Here we have renamed the Copilot, next click on Add knowledge to add Dataverse as the source.

Add Dataverse

We can select up to 15 tables, and we have specified lead, contact, account, and case for now.

Next, we get the option to review the data for the tables selected.

In the last step, we get the option to review it. Here we can add/ edit the synonyms and glossaries that would make it easier for the copilot to understand and fetch the data. We’d skip it just to see how it works without configuring them.

Our copilot is ready now. The other things that we can do are to add actions, build topics, and publish which we’d leave as it is for now.

Click on the Knowledge tab. In a short time, we’d see the status changed to In Progress

Meanwhile, we can still go ahead and test it.

A screenshot of a chat

Description automatically generated

As we are done with the testing let us try publishing it, before that let us check the authentication for it.

Navigate to Settings >> Security >> Authentication, here we can see Authenticate with Microsoft selected. We’d leave it like that.

Based on the Authentication mode selected, we will have different channels enabled / disabled.

Let us select the Microsoft Teams channel for our copilot.

Select Turn on Teams

Select Edit details

Add / Edit the details and click on Save.

Now time to Publish our copilot.

We can now again open the Microsoft Teams channel and select the Availability options.

Here we can see multiple options, one is to share the link, upload the zip, and show it in the teams store.

We selected the Show to my teammates and shared users option. We can add search and add users to share it with them.

The other option is to Copy link and share the link.

On opening the link, we get the option to add the app.

We can see our app added in the Manage your apps section in Teams.

Finally now we can start interacting with our copilot.

Get all the details –

https://learn.microsoft.com/en-us/microsoft-copilot-studio/

Hope it helps..

How to remove contact and customer validation on Cases– Dynamics 365

By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that is not associated with the Customer selected, we will get the below error message.

Invalid Contact – The specified contact doesn’t belong to the account selected as the customer. Specify a contact that belongs to the selected account, and then try again.

Also, CRM will filter the lookup to show only the associated contact record

However, if we do not want this validation, we can remove it using the environment variable.

Search for Customer Entities Relationship For Incidents / msdyn_IncidentShouldValidatePrimaryContact

A computer screen shot of a computer screen

Description automatically generated

Set the new value as 0.

Now we will be able to save the record using an unassociated contact.

A screenshot of a test case

Description automatically generated

Get all the details here

Hope it helps..

Use the new Associated Grid Control to display details of other tables in subgrids – Model-driven App / Dynamics 365

With the Associated Grid Control we can configure and show up four subgrids in the form, making it a more intuitive and cleaner form layout, with ease of navigation.

Below we are adding the Associated Grid Control component to the Contact’s form.

Here we have specified the Subgrid Tables and Views to begin with.

For the 1st subgrid specified we can set the specific options from the properties pane. Here let us try checking the Show related rows properties for the cases subgrid.

On doing so, we get the below message.

It basically reset the 1st subgrid’s table to Accounts from Case, the rest of the configuration remains unchanged.

Let us change it back to Cases and select the appropriate view.

A screenshot of a contact page

Description automatically generated

Let us save and publish the change.

Now in the Contact form we can see the grid control with 4 different subgrids as configured.

The Active Cases shows the associated cases.

However, that is not the case with other subgrids as they show all the records.

To filter it to show the associated records we need to specify the relationship name while configuring the component.

Let us edit the component.

Below we specified the relationship name for the subgrid 2 i.e Accounts.

As expected, this time we can see Active Accounts filtered to show only those account records where the contact is associated as the primary contact.

Get all the details here

Also check –

Due Open Activities Control – https://nishantrana.me/2023/05/09/due-open-activities-control-dynamics-365/

Notes Control – https://nishantrana.me/2023/05/10/notes-control-dynamics-365/

Attachment Control – https://nishantrana.me/2023/05/08/new-attachment-control-dynamics-365/

OptionSet Wrapper Component – Use OptionSet Wrapper component to show color-coded options on the form

Hope it helps..

Advertisements

Use OptionSet Wrapper component to show color-coded options on the form – Model-driven apps/ Dynamics 365

We can make use of the OptionSet Wrapper component to show color-coded options on the form for the choices or option set fields.

Below we have added the Option Set wrapper component to the Rating field of the lead in the Lead (Main) form.

We can see the field added but do not see any colors for it.

A screenshot of a contact form

Description automatically generated

This is because it uses the color defined for that column, which wasn’t defined out of the box for that field.

We then defined the colors as shown below for different choices / options.

After saving and publishing our changes, we were able to see the corresponding color for the choices.

Also check –

Due Open Activities Control – https://nishantrana.me/2023/05/09/due-open-activities-control-dynamics-365/
Notes Control – https://nishantrana.me/2023/05/10/notes-control-dynamics-365/
Attachment Control – https://nishantrana.me/2023/05/08/new-attachment-control-dynamics-365/

Hope it helps..

Advertisements

New Lead Qualification Experience – Dynamics 365 Sales

To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App.

On enabling it, we get the option to specify whether the Account, Contact, and Opportunity records are created automatically or the user (seller) has the option to specify which record to create.

We also see the option to Copilot summarizing the case once a lead is qualified.

For opportunity, if we select Seller, we get an additional option to modify the Opportunity form by adding or removing fields and also the option to allow a maximum of 5 new opportunities during lead qualification.

Clicking on the Add or remove fields link opens the Opportunity qualify lead form for customization.

Let us see it in action.

On clicking the Qualify command, we can see the new Qualify lead dialog opened in the side pane.

It gives us the option to create a new Account, Contact, and/or Opportunity record.

For Account and Contact, we can specify an existing record or select none if we do not want the Account and Contact record to be created.

For opportunity, we can click on edit icon to update the details of the opportunity record to be created. It will open the Opportunity qualify lead form.

Similarly clicking on + New opportunity allows us to specify a value for the new opportunity record.

As we had selected the option of a maximum of 5 opportunities, we got the below message on trying to specify the 6th opportunity record.

“You can’t add more than 5 opportunities.”

Let us click on Qualify.

We can see below details, the link to the records generated, and the summary.

A screenshot of a computer screen

Description automatically generated

Clicking on Finish opens the 1st opportunity record. We can also see the summary added to it.

On setting all the options to Automatic,

we can see the below details in the Qualify lead dialog, all as read-only information.

Get all the details here

Hope it helps..

Advertisements

Bypass Power Automate Flows using SuppressCallbackRegistrationExpanderJob optional parameter – Dataverse / Dynamics 365

Using the SuppressCallbackRegistrationExpanderJob optional parameter in our Request object, we can bypass the execution of the flows registered against that particular event/trigger.

We have a flow registered on the update event of the lead record.