Fixed – We couldn’t load your user roles from the selected Dynamics 365 Organization error while trying to set up Microsoft Dynamics 365 Marketing

Recently while trying to set up Microsoft Dynamics 365 Marketing on an existing Dataverse environment, we got the below error.

“We couldn’t load you user roles from the selected Dynamics 365 Organization. Please try again”

The user had the system administrator role, which is good enough to set up marketing.

We tried replicating the same in other trial environments but were not able to replicate the above error.

Eventually, we tried the setup with the same user but in a different VDI (Virtual Desktop Infrastructure), and the setup worked properly without any error. One probable reason could be, that the appropriate URLs being accessed during setup were already whitelisted in the other VDI, which wasn’t the case in the first VDI where we were trying earlier.

Hope it helps..