With the 2021 Release Wave 1 Update, now we can update resolved and canceled cases through API / Power Automate .
To set it, we can navigate to
Customer Service Hub > Service Management > Service Terms > Service Configuration Settings > Case Update after resolution
The different options available are
- Don’t allow updates
- Resolved cases
- Canceled cases
- Resolved and canceled cases
Blog posts on 2021 Release Wave 1 – Dynamics 365
Hope it helps..
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