Case update after resolution settings in Dynamics 365 Customer Service Hub


With the 2021 Release Wave 1 Update, now we can update resolved and canceled cases through API / Power Automate .

https://nishantrana.me/2021/04/20/update-resolved-and-cancelled-cases-incident-without-reopening-reactivating-2021-release-wave-1-dynamics-365/

To set it, we can navigate to

Customer Service Hub > Service Management > Service Terms > Service Configuration Settings > Case Update after resolution



The different options available are

  • Don’t allow updates
  • Resolved cases
  • Canceled cases
  • Resolved and canceled cases


Blog posts on 2021 Release Wave 1 – Dynamics 365

Hope it helps..

 

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Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

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