Insert knowledge article in email – 2020 Release wave 2

Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2.

Enable early access to 2020 release wave 2

Check other posts on Release 2020 Wave 2

The new Insert Knowledge Article button in the command bar for email.

Agents can now search for the article without losing the context

Agents can preview and insert the article content.

The same experience for email within the timeline control


This feature was not available in 2020 Release wave 1.

Missing Insert Knowledge Article button there –

Dynamics 365 2020 release wave 2 –

Hope it helps..

Exception message “entityName” in CRM 2011


We get the “entityName” exception if we haven’t specified value for LogicalName property of Entity class. (easy to figure out 🙂 )
Hope it helps!

Calling Asp.NET web service from form onLoad in CRM

This is the code we can make use for calling ASP.NET webservice in form onLoad javascript event handler of our Entity in Microsoft CRM.

This example calls the simple Hello World service and assigns the value returned (i.e. “Hello World”) to a field in the entity form

xmlHttp=new ActiveXObject(“Microsoft.XMLHTTP”);‘post’, ‘http://localhost/WebService1/Service1.asmx/HelloWorld’, false);


var xmlDoc=xmlHttp.responseXML;

var responseElement=xmlDoc.getElementsByTagName(“string”)[0];

var exch=responseElement.firstChild.nodeValue;

crmForm.all.address1_name.DataValue=exch ;

return false;

Check this link for more information


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