Category: Microsoft Dynamics CRM

JavaScript runtime error: Unable to get property ‘get_code’ of undefined or null reference in CRM


We can get the ‘get_code’ error if we are using Assign Step in Action/Workflow and the value is null for the field selected.

Here we need to use If condition to check if the value exist for that particular field before using Assign Step.

Differences between Standard SLA and Enhanced SLA in CRM 2015


 

  • In Standard SLA the Related Case Field will show the Date Time Field available in the Case entity.

  • Enhanced SLA – Shows Lookup Field in the Case Entity that references SLA KPI Instance Entity.

  • We can create our own Lookup Field which references the SLA KPI Instance entity.
  • Enhanced SLA now supports Success Action.

  • Standard SLA on supports Success Criteria

  • In Standard SLA – First Response By and Resolve By values are stored in the Case Entity.

  • Enhanced SLA – stores this information in the associated SLA KPI Instance entity.

 

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Sample code: Using jqGrid in ASP.NET page to show CRM data


Sample code: Using jqGrid in ASP.NET page to show CRM data

Just sharing a simple ASP.NET page that uses jqGrid to show contact records in CRM and allows user to search.

Here is the code SampleJQGrid.zip (remove .doc)

Hope it helps ..

Get current user language in JavaScript in CRM 2011/ CRM 2013/ CRM 2015


https://gallery.technet.microsoft.com/scriptcenter/LCID-JavaScript-Helper-7cfb0829

SLA in CRM 2015 – Part 1


There are two types of SLA available now.

Standard which was introduced in Leo and other is Enhanced.

Pause and resume features has been added to Enhanced SLA.

To enable this we need to go to Settings à Service Management à Service Configuration Settings

The pause feature is based on Status value.

In System Settings we can specify the status values on which the SLA should pause.

Let use create a new SLA

And the following SLA Item in it

SLA Item is based on First Response by KPI.

Here we can also see new Success Criteria and Success Action added to SLA.

The SLA would run if the Case Priority equals High and will wait for 5 minutes before warning and will fail after 30 minutes.

Now I go and create a new case and set its Priority as High.

The following Timer control would start running in the Case Form.

And now if I go and set the Status of Case as “Waiting for details” i.e. our pause condition.

The timer will be paused.

Now as soon as I change the Status of Case to something else

The time control will resume

Now I go and mark the case as Resolved which is our success criteria. The First response in will show Succeeded.

Field Level Security in CRM 2015


Now supported for System (OOB) Attributes.

Contact’s “Job Title” attribute in CRM 2011


Contact’s “Job Title” attribute in CRM 2015

Can be enabled for email data type attribute

In CRM 2011

In CRM 2015

 

Address field are also supported.

https://www.youtube.com/watch?v=Czc9sKvWd9k