Differences between Standard SLA and Enhanced SLA in CRM 2015

 

  • In Standard SLA the Related Case Field will show the Date Time Field available in the Case entity.

  • Enhanced SLA – Shows Lookup Field in the Case Entity that references SLA KPI Instance Entity.

  • We can create our own Lookup Field which references the SLA KPI Instance entity.
  • Enhanced SLA now supports Success Action.

  • Standard SLA on supports Success Criteria

  • In Standard SLA – First Response By and Resolve By values are stored in the Case Entity.

  • Enhanced SLA – stores this information in the associated SLA KPI Instance entity.

 


Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

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