Category: Dataverse

Search Providers (Preview) in Dynamics 365 Customer Service Hub


The new search provider options in Customer Service Hub allow agents to search for files, documents, or articles outside the current organization.

The option can be found at Service Management > Knowledge Base Management > Search Providers

The 3 different search type supported currently are

  • Cross organization search – allows specifying a different organization within the same tenant.

On performing the search within the Case record we can see the results being populated from the Organization configured in the search provider

  • SharePoint

Enter the SharePoint URL to be searched.

Below is our SharePoint site, to which users have the appropriate rights.

Specify the SharePoint URL

The result –

SharePoint Search Provide only supports filter by Modified date.

  • Microsoft Search Connector

This is for the organizations using Microsoft Search for external data.

https://docs.microsoft.com/en-us/microsoftsearch/connectors-overview

Get all the details here

Blog posts on 2021 Release Wave 1 – Dynamics 365

Hope it helps..

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Knowledge Search Control improvements in Dynamics 365 Customer Service Hub – 2021 Release Wave 1


Knowledge Search control can be configured now in the new form designer, thus eliminating the need to switch to the legacy form designer.

Here we have added the Knowledge search control in one of the custom entities.

To enable Knowledge search control for an entity, either check the option Knowledge Management at the time of creating the Entity

Or for the existing entities enable it from Settings > Service Management > Embedded Knowledge Search

Below is the Knowledge Base Search configuration dialog box for the legacy web client against the new form designer

 

Edit default filter selectionsà

Add refinement rules à

Configure Automatic Filtering or Search refinement rules allows us to define rules to further refine the search results.

To apply refinement rules, we need to first enable the Relevance Search.

https://nishantrana.me/2021/01/12/improved-search-experience-in-dynamics-365-powerapps/

Out of the box, we can see the below fields that can be used to define the rules

This can be extended to include any lookup field that exists on both the entity where we are adding the control and the Knowledge Article entity.

E.g. we want to define a filter rule on the subject field, for this to work we first need to add the field to Knowledge Article Quick Find View. And also we need to add the field on the form for users to specify a value for it.

On publishing the changes we can see the Subject lookup field appearing for defining the rule as shown below –

The above rule will further filter the result by matching the subject field defined in the record against the KB articles.

This can be turned off by the user – Auto Filter Results (if specified during configuration)

https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh#view-auto-filtered-results

Also, the lookup field configured will be available for the Turn on automatic suggestions field.

Get all the details here

Blog posts on 2021 Release Wave 1 – Dynamics 365

Hope it helps..

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Azure AD Conditional Access and Application Users / Service Principal in Dynamics 365


Through Azure AD Conditional Access, we can define and enforce policies regarding access to its cloud resources.

Users who do not comply or are blocked with the conditional access policies defined will get the below error message after login.

The Conditional Access works seamlessly for user accounts.

However, Conditional Access doesn’t apply for the Application users (Azure AD Apps / Service Principals in Azure AD) accessing Dynamics 365 / Dataverse Web API.

Say e.g. we have the following policy defined, which applies to all users on the Common Data Service app.

Blocking access from any location or device platform.

Now if a user tries to access Dynamics 365 App, after login he gets the below message.

Now we have the following application user registered which has appropriate security roles assigned.

Now if we try to consume CRM / DataVerse Web API through the application user – client credentials, we can see it working without any exception

If we check the Microsoft Docs, it mentions all user accounts but not service principals.

https://docs.microsoft.com/en-us/azure/active-directory/conditional-access/faqs#does-a-conditional-access-policy-apply-to-service-accounts

Check the below link as well

https://stackoverflow.com/questions/51344114/is-azure-ad-conditional-access-supported-for-dynamics-365-web-services

https://docs.microsoft.com/en-us/answers/questions/119765/app-registrations-and-conditional-access.html

In case if we are using the ROPC (Resource Owner Password Credential) grant type, we will get the below exception there as we are using an user account (UserPasswordCredential)

More on consuming Dataverse / Dynamics 365 Web API

https://nishantrana.me/2021/01/06/sample-code-dynamics-365-web-api-organization-service/

Hope it helps..

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Fixed – Failed to process metadata description. We ran into a problem publishing the form. Please try again while publishing the form in Dynamics 365


While trying to publish the case form we got the below error –

Error: We ran into a problem publishing the form. Please try again. (SessionID: a000b750-91e2-11eb-9fd2-8fd31814d5b2)

Adding/removing components, refreshing the form multiple times, etc. didn’t help, and we kept getting the error.

Eventually, we switched to classic to make the required changes. There also we got the same error.

However here we got the option to download the log file.

The exception message was –

Failed to process metadata description – Name : Entity Key

An item with the same key has already been added.

As we got the error while trying to add the subgrid, we renamed the subgrid which we were trying to add

Saving the change i.e. new Name and publishing the form this worked successfully.

Similar issue – https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/301844/an-item-with-the-same-key-has-already-been-added-error-while-publishing-an-entity/871480

Hope it helps..

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How to – Show/ Hide header and ribbon menu dynamically on Dynamics 365/ Model Driven App forms


Show/ Hide header and ribbon menu dynamically on Dynamics 365/ Model Driven App forms
by Debajit Dutta (MVP – Business Solutions) https://debajmecrm.com/

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Search this view capability on Grid in Dynamics 365


Search this view capability which was added in the product with 2020 Release Wave 1, searches on the fields specified in quick find view, but takes into consideration the selected view definition, when performing the search.

This is enabled by default.

Here Search this view will perform the search within the selected view i.e. All Contacts in this case.

The results show 3 records found within the All Contacts view, for the search term “alex”

The same search term returns blank in the case of Inactive contacts is selected.

The same applies to the sub-grids

To turn off this, select Yes for Use quick find view of an entity for searching on grid and sub-grids from General tab of System Settings

After applying the above change, we can see the text renamed to Quick Find within the Search Box.

Searching now, irrespective of the view selected, will perform the search across the records as per the definition of Quick Find view.

More on it

https://docs.microsoft.com/en-us/powerapps/user/grid-filters#use-search-on-a-grid

Also read – Search limit on Quick Find

https://docs.microsoft.com/en-us/powerapps/user/grid-filters#use-search-on-a-grid

Hope it helps..

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