With 2020 Release Wave 1 we have few features that were existing in the either in Legacy Web Client or in other entities added in Unified Client Interface which includes
- Case Routing Rules
This option is now added in Service Management à Case Settings now.
Also, it brings the enhanced experience that uses the new UCI interface.
Earlier to create we had to navigate to Advanced Settings – Service Management – Routing Route Sets to define them
- Site Entity support
Earlier to create site records, we need to go to Settings à Business Management
If we try creating the Site record from Advanced Find in 2019 Release wave 2 Plan, we’d encounter below error
However, with the 2020 Release 1 Wave plan, we can now create the Site records through advanced find without the need to going to settings.
- “Record set navigation” is added to the Queue Items for the agents to easily navigate between records.
Previously the user had to open the record from the Queue to see the details close it and then open another record to check the details.
Missing record set navigation option earlier
Check other blog posts on
Release 2020 Wave 1: https://nishantrana.me/2020-release-wave-1/
Release 2019 Wave 2: https://nishantrana.me/2019/12/31/dynamics-365-2019-release-wave-2-blog-posts/
Hope it helps..