ReferenceError: SetTextIframe is not defined in Email Sends Form in Click Dimensions

Recently after upgrading to the newer version (8.7.1 to 9.2.5) of Click Dimensions, we started getting below error in one of the tabs in it. (during expand)

We were getting this error on the old forms that we had copied and created from the existing OOB Email Sends form.

The issue was because the name of the function had been modified in the newer JavaScript file provided by Click Dimension

Earlier the name of the function was SetTextIframe which was renamed to SetTxtIframe which caused that issue.

Hope it helps..

JavaScript error in customized Email Sends form in ClickDimensions after Upgrade

Recently while testing upgrade from ClickDimensions version 8.7.1 to 9.2.5 we ran into few JavaScript issues in Email Sends form. We had multiple Email Sends form for different business units.

To fix them we had to take the below steps

Add the following JavaScript in OnLoad on the form.

Add following fields on the form.

Hope it helps..

A security error has occurred. Make sure you are signed into Microsoft Dynamics CRM and try again in Click Dimensions.

We had this issue in past when we started getting below error in most of the entities of Click Dimensions.

The issue can occur if the password would have expired or changed for the Service Credentials account of Click Dimensions.

Go to Settings à ClickDimensions Settings à Service Credentials.

In our case it wasn’t changed but we were still getting the issue. The only way we were able to fix it was to specify a different account for the Service Credentials.

Hope it helps.