Microsoft Dynamics 365 – Page 19 – Nishant Rana's Weblog

Fixed- Flow not getting triggered (Callback Registration)– Power Automate / Dataverse

Recently in one of our test environments, the out the box flow – “Deserialization of Inspection Definition” wasn’t getting triggered even when it was in the On state.

This was because the “CallbackRegistrationExpanderFilter” operation was failing with the below error.

Unexpected failure during ValidateUserAccessCached. Ex: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: The specified user(Id) is disabled. Consider enabling this user. Additional Details: User IsDisabled=True, IsLicensed=True. ImpersonatingSystemUserId. (Fault Detail is equal to Exception details:

ErrorCode: 0x80040225

Message: The specified user(Id = xxxx-xxxx-xxxx-xxx-xxxxxx) is disabled. Consider enabling this user. Additional Details: User IsDisabled=True, IsLicensed=True. ImpersonatingSystemUserId=xxxx-xxxx-xxxx-xxx-xxxxxx)

TimeStamp: 2024-05-20T21:50:42.6724270Z

More on Callback Registration Expander Job – https://rajeevpentyala.com/2021/01/30/callback-registration-expander-system-jobs-waiting-for-resources/

This was because the flow’s corresponding Callback Registration record’s Owner was a user whose account was now disabled in CRM.

So the option to fix was to Turn off and Turn On the flow, which will delete the old callback registration record and will create a new one with the user who is turning off / on the flow. Updating the owner of the flow will not work here, as it won’t update the existing callback registration record.

Also we had another observation, if a callback registration is owned by a user who is a proper / enabled user in CRM, simply turning off and on the flow using a different user account will not delete the existing callback registration record and create a new one with that particular user as the owner. In this case we will have to explicitly delete the existing callback registration record.

Hope it helps..

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Fixed – Resource not found for the segment action error – Power Automate / Dataverse

Recently we got the error for one of our flows – Resource not found for the segment ‘dow_ArtefactMoveNotesAttacmentToBlob’.

The flow was running fine with no errors a couple of days back.

On trying to edit the flow we can see it not listing the action in the Perform an unbound action step, instead giving “Request to XRM API failed with error: ‘ Message:Code:InnerError:’.

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Eventually, as the error message suggests, we realized that the dev team had unregistered the action and registered a new action in its place. Updating the action to use the correct / new action fixed the issue for us.

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The error could also show up if the action is in the disabled state.

https://community.dynamics.com/forums/thread/details/?threadid=1069c036-683b-4178-a592-6deae37002eb

Hope it helps..

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How to – enable/disable the timeline highlights generated by generative AI – Dataverse / Model-drive Apps

With the Timeline highlights (Generative AI) feature, agents can quickly view the critical information (summary) about the different activities in the timelines, without the need for clicking/reading through each of the activities.

We can enable and disable it at both the form level, app level and environment level.

At the form level, we can check/uncheck the Enable Timeline Highlights checkbox for the timeline component.

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At the App level, open the Settings >> Features for the corresponding App.

Here if we disable it at the App-level it won’t show up even if it is enabled for that particular form for that particular app.

For e.g. we see timeline highlights in the Sales Hub App but not in the Field Service app in which we had it disabled for the account form.

We can also specify it using the Setting Definitions and Environment values as shown below.

More details –

Use timeline highlights powered by generative AI

Timeline highlights help users quickly access actionable record updates

Hope it helps..

This operation cannot be performed because there is an active lifecycle operation on the environment – Dataverse / Power Platform

While trying to enable Admin Mode for one of our Dataverse Environments,

we got the below error

“This operation cannot be performed because there is an active lifecycle operation on the environment”

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This was because we had a copy operation going in the background, we were copying that particular environment to another environment.

After the copy operation was completed (around 1 hour, for the environment DB Usage – 45 GB, File Usage – 118 GB, and Log Usage – 21.63 GB), we were able to switch on the Admin mode.

Hope it helps..

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Fixed – The system could not log you on. This could be because your user record has been disabled in Microsoft Dynamics 365 error when trying to create or save a record

Recently in one of our environments, we were getting the below error on trying to create/update a contact or account record.

Exception Message: The user with SystemUserId=xxx-8c8f-ee11-be36-0022489338d1 in OrganizationContext=xxx-8c8d-ee11-8174-0022489425ce is disabled. Disabled users cannot access the system. Consider enabling this user for the action to succeed.. User IsDisabled=True, IsLicensed=True.

As the error message specifies, the system user record SystemUserId=xxxx-8c8f-ee11-be36-0022489338d1 was inactive/disabled.

So we can run the below query to check all the real-time workflows owned by that user

Next, we updated the Owner for all these workflows from Advanced Find.

This then allowed us to save the record.

Next we updated the owner of the remaining processes owned by the disabled user. We can also check and update the remaining components like plugin steps / cloud flows etc.

Click here for more details.

select workflowid, name, primaryentityname, categoryname, modenameg, owneridname, * from workflow
where 
category  = 0  
and ownerid = 'abc-8c8f-ee11-be36-0022489338d1'
and mode = 1

Select * from sdkmessageprocessingstep 
where impersonatinguserid = 'abc-8c8f-ee11-be36-0022489338d1'

Hope it helps..

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Dates and values are displayed in your time zone. Because the project could take place in a different time zone, the project schedule may appear incorrect message in the Project entity/table – Dynamics 365

We might get the below message/notification on opening the Project form –

Dates and values are displayed in your time zone. Because the project could take place in a different time zone, the project schedule may appear incorrect.

This message will appear if the Project’s timezone differs from the logged-in user’s timezone.

The project’s timezone is defined in the Calendar

For the user, it is defined in the user settings – Personalization Settings

Let us set it to be the same time zone as the project.

We will not get the notification now for that specific project.

If we check in detail, we can see below out-of-the-box method validateUserAndProjectTimezone getting fired on the onLoad of Project form, which fetches and compares the Timezone associated with the Project and Logged In User and shows the notification.