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For one of the users, who had all the appropriate privileges and security roles to access the Sales Hub app, we were getting the below error.
In iPad à
In Dynamics 365 for Phone for Android à
As part of troubleshooting, we assigned the System Administrator role to the user, tried uninstalling and reinstalling the app, tried in a new device with the same user, but we were getting the same error.
Here we were entering the email account to login to the application.
Later when we tried the “Sign in with a web
instead” it worked for us.
It started showing the Sales Hub for the user.
It could be some intermittent issue or something to do with cache, cannot say for sure, would suggest trying out the same, if the user has all the appropriate rights on the entity and the app and is still facing this issue.
Hope it helps..