Understanding Queues and QueueItem in CRM 2011

Hi,

I am currently working on a project that deals with queue management and the following posts were of immense help

http://xrmcubed.com/admin-101-queues-part1/

http://xrmcubed.com/admin-101-queues-part2/

http://xrmcubed.com/admin-101-queues-part3/

Thanks to the author !

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Quizlet for CRM 2011 Customization and Application Exam

Hi,

I happen to came across these two good resource for someone preparing for the customization and application exam of CRM 2011.

http://quizlet.com/13812439/crm-app-2011-flash-cards/

http://quizlet.com/13348922/crm-2011-customization-config-flash-cards/

Bye.