Understanding Queues and QueueItem in CRM 2011

Hi,

I am currently working on a project that deals with queue management and the following posts were of immense help

http://xrmcubed.com/admin-101-queues-part1/

http://xrmcubed.com/admin-101-queues-part2/

http://xrmcubed.com/admin-101-queues-part3/

Thanks to the author !

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