Customize label – Search customer, Search Issue in Conversation form – Omnichannel for Customer Service

To rename the Search Customer and Search Issue labels in the conversation form,

search and open the corresponding RESX Web Resource for customization.

The search term used – “CustomerSummaryLabels.1033”

Open and copy the content

Update the value property accordingly

Before –

To –

Upload and publish the changes.

We can see the labels updated.

Hope it helps..