The new search provider options in Customer Service Hub allow agents to search for files, documents, or articles outside the current organization.
The option can be found at Service Management > Knowledge Base Management > Search Providers
The 3 different search type supported currently are
- Cross organization search – allows specifying a different organization within the same tenant.
On performing the search within the Case record we can see the results being populated from the Organization configured in the search provider
Enter the SharePoint URL to be searched.
Below is our SharePoint site, to which users have the appropriate rights.
Specify the SharePoint URL
The result –
SharePoint Search Provide only supports filter by Modified date.
- Microsoft Search Connector
This is for the organizations using Microsoft Search for external data.
Get all the details here
Blog posts on 2021 Release Wave 1 – Dynamics 365
Hope it helps..
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