Hi,
The way we got it working was to download the following template
CRMTemplate.dotm
From the following location
http://server:port/_static/Tools/MailMerge/CRMTemplate.dotm
And place it at the following location
C:\Users\[username]\AppData\Roaming\Microsoft\Templates
Followed by restarting Word.

The helpful post
http://www.experts-exchange.com/Software/Microsoft_Applications/Microsoft_Dynamics/Q_27749742.html
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So the I’ve downloaded the template and I can see the CRM button on the ribbon but pressing the button yields no action. Is there some additional configuration?
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