CRM 2013 Service Pack 1: Entitlements, SLAs and That Loveeeely Timer Control


CRM 2013 Service Pack 1 has introduced Enterprise Case Management functionalities, which includes new service entities such as “Entitlement” and “SLA”, and that lovely time control on case forms.

How do I put everything together?

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Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

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