Remove option missing for Queue Item Views in Dashboard in CRM 2011.

We were recently implementing queues for one of our clients and realized that the Remove button is missing if we are placing the queue item view in the Dashboard.

Inside the home page:-

Inside Dashboard:-

The solution we implemented was to create and add a custom Remove Button in the SubGrid of Queue Item entity using the definition of the existing Remove button on home page grid.

Hope it helps.

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

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