Notes on Dynamics 365 for Phones and Tablets app – Part 9 (Mobile Offline)

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Continuing our previous post, where we configured the entity for the offline, mobile offline profile, and also enabled the offline option for the app, in this post we’d see the behavior of the apps in the offline mode within the Dynamics 365 for Phones App.

On opening the app, the user for which the mobile offline profile is configured will be presented with the below option to download the data for offline.

Clicking on Download will start the download process.

Navigate to Settings à Offline Status (this status will only be added for the apps enabled for offline)

The Offline Status will show us the status of the download.

Once the download completes, we can see the Contact entity available and also the option of working offline enabled for it.

Enabling Work in offline mode, and navigating the dashboard displays the message as below

The phone app also shows the green connection symbol next to the contact entity.

Navigating to the Account entity (which is not configured for offline) shows the below message.

Navigating to Contact entity (configured for offline) displays the lists as expected.

Now let us open one of the records and update the value of a field in it.

Here we have updated the mobile phone number field.

Let us navigate to the Offline Status option and disable Work in Offline Mode.

We see the “The connection was successfully restored” message.

And also the record updated back in our Dynamics 365 Sales Hub App.

In this post, we saw the basic behavior of the phone app in the offline mode, in the next post, we will explore a few more features of the mobile app with regards to offline mode.

Hope it helps..

Fixed – “You don’t have any apps in this view” error in Dynamics 365 for Phones and Tablets

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For one of the users, who had all the appropriate privileges and security roles to access the Sales Hub app, we were getting the below error.

In iPad à

In Dynamics 365 for Phone for Android à

As part of troubleshooting, we assigned the System Administrator role to the user, tried uninstalling and reinstalling the app, tried in a new device with the same user, but we were getting the same error.

Here we were entering the email account to login to the application.

Later when we tried the “Sign in with a web
instead” it worked for us.

It started showing the Sales Hub for the user.

It could be some intermittent issue or something to do with cache, cannot say for sure, would suggest trying out the same, if the user has all the appropriate rights on the entity and the app and is still facing this issue.

Hope it helps..

Notes on Dynamics 365 for Phones and Tablets app – Part 8 (Mobile Offline)

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Continuing our previous post, here we’d cover the configuration steps and details around offline support for Dynamics 365 for Phones app.

To begin with,

The mobile offline is only available and is supported for iOS (>= 13.1904) and Android (> =4.3.19043) devices.

To enable an entity for offline, we need to check the Enable for Mobile offline option for it.

Below are some of the main entities for which we can enable the mobile offline option (along with newer entities added in the product and the custom entities)

Account Activity Pointer Appointment Attachment Case
Competitor Competitor Address Connection Connection Role Contact
Email Lead Opportunity Opportunity Product Phone Call
Position Product Task Team User

How much data is synchronized?

This is governed by
the Organization data download filter.

Select the entity enabled for Mobile offline and click on the link, and specify the filter

Next, we need to specify the Mobile Offline Profiles, navigate to Settings à Mobile Offline

Below are 2 profiles already available.

The sample sales scenario profile :

Let us create a new mobile offline profile, with add only the contact entity in it.

In the new mobile profile item record, we have selected Contact as the entity.

For Data Downloaded Filter we have 4 options as shown below

  • All records
  • Custom data filter
  • Other data filter
  • Download related data only

All records will download all the data without any filtering, for the user specified.

The ENTITY ORG FILTER will open the filter that was defined for the contact entity earlier.

Let us now add the users for the mobile offline profile.

Now let us Publish the profile.

Next, navigate to Settings – Advanced Settings – My Apps and open the model-driven app in the app designer.

In the properties tab, check Enable Offline profile and select the profile created for contact.

Now we are done with our basic setup.

In the next post, we’d see how all these configuration settings affect the end-user in the offline mode through Dynamics 365 for Phones App.

Hope it helps..

Accessing fields on QuickView Form (Control) through JavaScript in Dynamics 365

Suppose we have below Account’s Quick View Control on contact entity.

Now to access the email address attribute we can use the below Jscript on the Contact’s form onload event.

The result à email address field is hidden in the quick view form.

Hope it helps..

Book summary: PowerApps Portals Authentication

I recently read the kindle version of the book PowerApps Portal Authentication by Debajit Dutta and Chandana Kommuri.

The book covers in detail the different authentication methods available for the PowerApps Portals and also provides detailed instructions to set them up.

The different topics included in the book are

  • Local authentication – Self Registrations and Invitations.
  • External Authentication – with Google, Facebook, LinkedIn, Azure Active Directory (B2C and B2B)

This is the first and the only book in the market on PowerApps Portals, and I think it would be very helpful for the Dynamics 365 professionals, as authentication is the basic and most important piece of information needed while configuring PowerApps Portals for the customers.

What I like about the books in general is it gives us all the required information at the same place, instead of being scattered all around out there in the web, and also that information coming from the expert(s) who have been working on it (because of which you’d be buying the book in the first place) adds to its credibility. The book not only covers all the required details (how and why) for setting up the authentication but also presents it simply and concisely. The chapters start with how to register the portals with the external authentication provider, the authentication mechanism available, settings required in portals, etc. There is a specific pattern or consistency about the way chapters are written in the book, which will make it very easy to be referenced when required. Being around 150 pages, the book was also a quick read.

Grab your copy at the link below !

Dynamics 365 keeps opening the sign in page in the new tab

We all have faced this issue where Dynamics 365 keeps opening the login page in the new tab.

If we check the URL it is basically redirecting to

Below URL à

To disable this behaviour for all the users, disable the learning path.

Set Enable Learning Path as No.

For individual user, select Opt Out of Learning Path from Personal Options.

For Internet Explorer (without changing above settings)

Hope it helps..

Solved – window onload undefined error in Dynamics 365

Recently we got the below issue raised by the user on form load of one of the entities.

Most of the times this issue will arise because of the control / attribute being referenced in the JavaScript, being not available on the form.

And same was the case here, one of the JavaScript’s associated with the ribbon button, was referring to business process field (header_process_xxxxx) which was not available on the form.

Hope it helps..

Notes on Dynamics 365 for Phones and Tablets app – Part 7 (Custom Controls)

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Continuing the previous post on the Dynamics 365 mobile app, here we will cover the custom controls.

Custom controls were added to the product in version 9.0 and were part of the new Unified Interface, for us to use at that time. Now we all can create custom control using PowerApps Component Framework (earlier known as Custom Control Framework).

Check out the PCF Gallery for all the custom controls developed by the community.

In this post let us look at out of the box custom controls available in the product and how it renders within the Dynamics 365 for Phone App.

Let us start with the custom control for the list.

For the opportunity entity, we have defined below custom control. The Editable Grid option is disabled for Phone.

The tablet app shows the Editable grid as default with the option of switching the view.

For the Phone App, it seems Kanban’s view has some issues. We can switch to all other views configured except the editable which is not available for the phone app.

Below is the table that lists the out of the box custom control, along with its properties and how they are rendered in the phone app, for quick reference.

Field Type Control Property
Whole Number
Arc Knob

Radial Knob
Number Input
Linear Gauge
Linear Slider
Whole Number Star Rating (max 5)
URL Website Preview
Boolean Flip Switch
Single line of text Input mask
Auto complete
Multiline of text Pen
Option set Option set (max 3)

Hope it helps..

Error – You have exceeded the maximum number of 2000 characters in this field while using Pen Control in Dynamics 365

We might get the below error while using the pen control.

Just make sure that we have set the field to the minimum length recommended by Microsoft i.e. 15000.

The maximum value that can be set for the text area (multiple line of text) field is 1048576.

Earlier pen control was not available for the Web client.

But now they can be enabled for the web as well.

Hope it helps..

Notes on Dynamics 365 for Phones and Tablets app – Part 6 (Form customization)

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Continuing the previous post,

in this post, we’d see how we can configure the forms for mobile apps.

Here, for example, we have taken the Contact entity, which would have below main forms for the contact entity.

The same would be available for the user (with appropriate security roles) within the tablet app and phone app.

Now for Sections within in Form, we see the option “Available on phone”, let us keep it as unchecked.

The section would appear within the Tablet app.

The section will not be available for the Phone App users as the name of the option “Available on Phone” suggests.

“Available for phone” option is available for the Tabs as well.

This will hide the tab in the Phone App, but it will be available within the Tablet app.

Also, Microsoft document mentions that Duplicate Detection doesn’t work on phones and only works for tablets which doesn’t seem to be the case now.

The Duplicate dialog box works in case of both tablet and phone app. Below is the screen shot of the phone app.

Also, the documentation mentions that Activity Feeds are not available in Tablets but it seems that it now works for both tablet and phone apps.

With a Model-driven app, it seems most of the things are now consistent across the web, mobile and tablet app, with few exceptions, making it easy for both the admin and the end-users to configure and use.

Hope it helps..