We had a requirement to use Call Timer which would record the duration for the phone call activity.
Already there is a solution for this for CRM 3.0.
http://code.msdn.microsoft.com/MSCRM3/Release/ProjectReleases.aspx?ReleaseId=96
I am posting the screen shot of it and the updated isv.config file for it to be used in CRM 4.0

<Entity
name=“phonecall“>
– <ToolBar
ValidForCreate=“1“
ValidForUpdate=“0“>
– <Button
Icon=“/ISV/CallTimer/timer.gif“
Url=“/ISV/CallTimer/timer.htm“
WinMode=“2“
WinParams=“dialogHeight:240px;dialogWidth:340px;“>
– <Titles>
<Title
LCID=“1033“
Text=“Time this call“ />
</Titles>
– <ToolTips>
<ToolTip
LCID=“1033“
Text=“Use this to time the duration of this call“ />
</ToolTips>
</Button>
</ToolBar>
</Entity>
Bye..
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