Upgrading CRM 3 to CRM 4

I was assigned the task of Upgrading CRM 3.0 to CRM 4.0 !!

Following are the very useful articles on the same !!





These are certain issues that we faced !!







Refer this as well


CRM4.0 Upgrade Path

1.      Create Database backup files for both Organization_Name_METABASE & Organization_Name_MSCRM
2.      Delete MSCRM_Config database from SQL (if it exists)
3.      Uninstall Microsoft CRM-Exchange E-Mail Router
4.      Uninstall Microsoft CRM 3.0.
5.      Reboot the server.
6.      Restore the 3.0 METABASE and MSCRM databases.
7.      Install Redeployment Wizard from the CRM 3.0 media.
8.      Create a new AD OU to use for the Security Groups that are created during redeployment. This is only to make sure there is no confusion between the old and new groups.

Steps 9 & 10 were only necessary because I was getting a “duplicate SQL server SPN” error in the EDW (Environmental Diagnostics Wizard). Ignore these if it is not a problem.

9.      Load SupportTools from CD2 of SBS Setup Disc.
10.      Delete the duplicate SPN from the SQL Server and Administrator Account using the ADSIEDIT.msc tool. (Delete MSSQLSvc/SQLServerName.DomainName.local:UnusedPortNumber)

11.      Launch the Redeployment Wizard.
12.      Choose the SQL server and select the restored 3.0 database. Should be named Org_Name_MSCRM and click Next.
13.      The Organization name should be populated, click Next.
14.      Browse out to the Organization Unit that was created in step 8 and click Next.
15.      Select Automap users and map by Active Directory account name. Choose Next.
16.      Users should all be mapped correctly. Click Next.
17.      This will give a quick overview of the choices made previously. Click Start.
18.      Start the CRM 3.0 Installation and enter license key. Click Next.
19.      Accept Terms and click Next.
20.      Choose Custom Setup.
21.      Enter Organization Name as shown in Step 7. Click Next
22.      Click Next on Customer experience.
23.      Click Next on installation directory.
24.      Select the Create new Web Site and click Next.
25.      Select SQL Server, Choose Connect to existing databases and the DB’s should auto populate. Click Next.
26.      Type in the Report Server URL and click Next.
27.      Leave Security account as Network Service and click Next.
28.      Choose Exchange Server and click Next.
29.      If you do not have any errors at the EDW (ignore database version mismatches) click Next.
30.      This will give the summary page. Click on Install.
31.      Once the installation completes reboot and cancel out of the initial setup.
32.      Launch the webclient and take the Administrator account out of Restricted Access Mode.
33.      Run ” SP_fulltext_database enable ” against the MSCRM database to enable full-text indexing.
34.      Create the full text index on the documentindex table.
a. Open the SQL Server Management Studio and expand Organization_Name_MSCRM database. Expand the view and click on tables.
b. Right-click on the DocumentIndex table, point to Full Text Index Table and point to Define Full-Text Indexing on a Table. This will open the Full Text Indexing Wizard. On the welcome page, select Next.
c. Select the Unique Index of PK_DocumentIndex. Click Next.
d. Select the Title, KeyWords, and Search Text columns and then click Next.
e. Track Changed Automatically and click Next
f. Type ftcat_documentindex for the Full-text catalog and Select Next.
g. You do not need to select or create a population schedule. Select Next to bypass this window.
h. Click Finish to complete the creation of the Full-Text Index.
35.      Remove old CRM4.0 setup logs
36.      Verify (or start) the SQL Reporting services is started
37.      Begin upgrade
38.      Reboot
39.      Test the installation
40.      Examine Setup Logs for errors



Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology !

One thought on “Upgrading CRM 3 to CRM 4”

  1. In my opinion, you’ve presented the topic in a quite thorough yet concise manner, that is genuinely useful when someone wants to get the facts without spending too a lot time searching the Internet and sifting out the noise to discover the answers to their questions.


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