Tag: CRM

We had a requirement to associate a SharePointDocumentLocation with a case record when it is created. We wanted to use our own folder structure for it. Something similar to this

Sharepointdocumentlibraryurl/[CustomerName]/[CaseNumber]

i.e. folder name with Customer Name and a subfolder with the name of Case Number.

Normally SharePoint document location is created when we click on Documents on the left navigation pane for the record. It doesn’t get created or auto associated to a SharePoint folder on create of record.

So the solution was to write a plugin in on create event and then create a folder in SharePoint and then associate it with the created record.

The source code for implementing it (just posting the source code i hope it is self explanatory 🙂 )

// following logic within the Post Create plugin of Case (incident)
	 if (this.Context.MessageName.ToUpper() == "CREATE" && Context.InputParameters.Contains("Target")
                && Context.InputParameters["Target"] is Entity)
            {
                Entity targetIncident = (Entity)Context.InputParameters["Target"];

                //// Create doc folder for case
                Guid incidentId = Context.PrimaryEntityId;
                string ticketNumber = targetIncident["ticketnumber"].ToString();
                Guid customerId = ((EntityReference)targetIncident["customerid"]).Id;

                Contact contact = // code to get the contact's fullname

                SharePointHelper sharepoint = new SharePointHelper();
                sharepoint.CreateFolderForCase(organizationService, contact.FullName, ticketNumber, incidentId);
            }

// Helper functions used

	    public string CreateFolderForCase(OrganizationService coreCrmService, string contacFolderName, string caseFolderName, Guid incidentId)
        {
            string docLibraryUrl = "http://SharePointSiteCollection/incident";
            string applicantFolderUrl = docLibraryUrl + "/" + applicantFolderName;
            string caseUrl = applicantFolderUrl + "/" + caseFolderName;

            //// Create folder and subfolder inside SharePoint site
            this.CreateFolderStructure(applicantFolderUrl, caseUrl);

            //// create and associate the url of the folder to SharePointDocumentLocation and the incident record.
            this.CreateAndAssociateSharePointDocumentLocation(coreCrmService, incidentId, caseFolderName, caseUrl);
            return caseUrl;
        }

		private bool CreateFolderStructure(string applicantFolderUrl, string caseFolderUrl)
        {
            if (this.CreateFolder(applicantFolderUrl))
            {
                return this.CreateFolder(caseFolderUrl);
            }

            return false;
        }

		private bool CreateFolder(string folderUrl)
        {
            try
            {
                WebRequest request = WebRequest.Create(folderUrl);
                request.Credentials = this.credentials;
                request.Method = "MKCOL";
                WebResponse response = request.GetResponse();
                response.Close();
            }
            catch(Exception ex)
            {
                TraceHelper.TraceEvent(ex, "CreateFolder", folderUrl, TraceHelper.AMSApplication.AMSService);
            }
            return true;
        }

		public static bool CreateAndAssociateSharePointDocumentLocation(OrganizationService coreCrmService, Guid incidentId, string caseNumber, string sharePointDocumentUrl)
        {
            SharePointDocumentLocation sharePointDocumentLocation = new SharePointDocumentLocation();
            sharePointDocumentLocation.Name = "SharePoint Document Location for " + caseNumber;
            sharePointDocumentLocation.Description = "SharePoint Document Location created for storing documents related to case";
            sharePointDocumentLocation.AbsoluteURL = sharePointDocumentUrl;
            sharePointDocumentLocation.RegardingObjectId = new EntityReference("incident", incidentId);
			coreCrmService.Create(sharePointDocumentLocation);
            return true;
        }

Please refer these wonderful posts that were extremely helpful.

http://charlesemes.blogspot.com/2011/02/create-sharepoint-document-locations-in.html

http://geek.hubkey.com/2007/10/upload-file-to-sharepoint-document.html

I was getting the above error while trying to create a SharePointDocumentLocation programmatically. However I was able to create an incident record without any issue.

As it turned out, this is what I was missing

OrganizationServiceProxy orgService = new

OrganizationServiceProxy(organizationUri, homeRealmUri, credentials, null);

orgService.EnableProxyTypes();

Hope it helps!

In CRM 4, to send a mail to a custom entity we used to create a new email attribute for that entity and then had to write a custom workflow activity or plugin for sending mail or some complex logic.

http://social.microsoft.com/Forums/en/crmdevelopment/thread/634aa49d-d8fc-4a8c-b3af-6c00b72f8df9

http://blogs.inetium.com/blogs/azimmer/archive/2009/08/08/crm-4-0-using-unresolved-email-addresses.aspx

Good news is that in CRM 2011 we have a new feature to Send e-mail for custom entities.

http://www.avanadeblog.com/xrm/2010/11/crm-2011-feature-of-the-week-11222010-new-entity-creation-flexibility.html

Just need to enable that option in Entity Customization form. It will create a new email field for that entity or will use an existing email field if it is already there.

Bye.