Fixed – Deployment has failed with the following error: {“code”:”WebhookAadAppAccessCheckCategory”,”message”:”Access check failed for Webhook AAD App with error ‘Subscriber’s client ‘user’… while configuring the Azure Grid Event Subscription – Dynamics 365 Omnichannel Voice

While configuring Azure Grid Event Subscription for enabling Call Recording in Dynamics 365 Omnichannel Voice,

https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-connect-existing-resource?tabs=customerserviceadmincenter#enable-call-recording-and-sms-services

we got the below error –

Deployment has failed with the following error: {“code”:”WebhookAadAppAccessCheckCategory”,”message”:”Access check failed for Webhook AAD App with error ‘Subscriber’s client ‘user’ with object id ‘1fc23e2e-cf5b-49c1-b942-9f2036e8c9cf’ is neither owner of this AAD application 585b1e3f-6685-4e69-a1b7-a880074f12f0 nor have this role AzureEventGridSecureWebhookSubscriber. In addition the role has to be assigned to client ‘user’ with object id ‘1fc23e2e-cf5b-49c1-b942-9f2036e8c9cf’. One of these two conditions has to be met.’. For troublehooting, visit https://aka.ms/essecurewebhook. Activity id:b179f7d4-115b-4d4d-aeee-6046f4181846, timestamp: 12/14/2022 9:52:19 AM (UTC).”}

As the error message suggests, the user who is setting up the Azure Event Grid Subscription has to be added as the owner of the Azure AD Application, with AAD Authentication as shown below.

So we added the user as the owner of that Azure AD app, which fixed the issue for us.

The result –

Hope it helps..

Author: Nishant Rana

I love working in and sharing everything about Microsoft.NET technology ! View all posts by Nishant Rana