This post is a part of a series of posts for Customer Service. The complete GUIDE can be found here
I assume you have a Dynamics Environment at this point.
Open https://admin.microsoft.com – login with the credentials you got from the trial, or make sure you are a Global Admin to complete the following tasks.
You now have a shared mailbox in Exchange. We will be using this email address to configure a queue in Dynamics Customer Service.
Dynamics 365 – Queue
If you don’t remember the address to your dynamics environment, you can always find your environments at https://admin.powerplatform.microsoft.com <- click … and then open.
Locate the queue setup from Dynamics Customer Service Hub. This is where we create a new queue for Support@. For the owner we choose Customer Service Team.
Click Save, and the system will automatically give you a new mailbox.
To configure the mailbox…
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