With 2020 Release Wave 2, we can now author the email template from within the Customer Service Hub app. (along with the classic Settings – Templates – Email Templates section)
Other blog posts on 2020 Release Wave 2
Navigate to Service Area – Templates
Clicking on New brings the below window, where we can specify Template Name, Permission Level, Category (entity), and Language.
The classic experience – (it had only template type field – which included value Global and entities)
- The new Email Template editor brings a rich text experience. ( with the option of working with image inline)
The classic experience –
- The new Email Template also brings the new modern and familiar toolbar.
legacy experience –
- The new Insert / Edit dynamics text screen
Classic one –
- We can also add attachments to the email template.
Now if we create a new email and try to apply the above template, we will be presented with the below message, which asks us to save the record first and then inserts the template, if we want the attachments to be part of it.
After saving the record, we can now insert the email template which also adds the attachments.
Dynamics 365 2020 release wave 2 –https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/
Hope it helps..