Hi,
The QueueItem subgrid will normally have a Remove button associated to it in the ribbon.
However when used in a view in Dashboard it goes missing.
One option to get it back is create a new custom ribbon button with the exact definition of the existing OOB Remove button.
http://www.mscrm-developer.com/2012/11/remove-button-missing-for-queue-items/
Hope it helps
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