In my previous blog, I detailed how an Omnichannel trial could be created and shared how we could initiate a trial of the native voice experience. The native voice trial provides 60 minutes of voice calling minutes which can be used to evaluate the voice experience. This blog will detail how to configure a number via Azure Communication Service.
Azure Communication Service
Before I provide the steps, I’ll detail what Azure Communication Service is and how this works with Omnichannel. Azure Communication Service is a set of web services which expose the feature set available within Microsoft Teams.
Many contact centers may use a PSTN via a carrier which allows calls to be initiated and routed via a contact center solution to an agent. Microsoft themselves act as a PSTN carrier or allow companies to use third party carriers via a Session Border Controller when setting up their Teams voice…
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